Cannot get into Outlook/Hotmail account

Hi Guys,

My wife cannot access her Outlook/Hotmail account, every time she logs in she gets the message "It looks like someone else might be using your account"
we have tried to verify the account and change the password using the on screen instructions however all we get is thrown back to the above message?
I have Googled this and it looks as if there is no easy fix, the one option appears to be we follow link and pay a technician £14.99 to cure the problem.
I am not fussed about the money but I am not sure if the technician is genuine?
Any help would be useful

Thank You

 

That option is a scam. Currently, Hotmail/Outlook are having problems, down for many users.

Get the machine checked for spyware/malware, there may be a redirect or similar in use.

 

Thanks satrow but it is not Malware, I have scanned my PC and it is clean. I can access my Outlook/Hotmail account OK from the same PC so it looks like an account problem.

If you say Outlook/Hotmail have issues at the moment and a lot of others are having the same problem I will give it a few days and try again.

Thanks

 

Ok, the only way to get the account back is via the Hotmail/Outlook forums; there should be a link to Support on your account, access it from there; get your wife to create an account on the support forum and explain the problem without giving login name/password, a subsequent reply from a Staff member there should ask for further details, etc.