Cannot get rid of Agent_r.XJ

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::
C:\Documents and Settings\NetworkService\Local Settings\Application Data\3802huqum11i2ms6unrduer4lf4e38c23ptf5ey6
C:\Documents and Settings\All Users\Application Data\1095454348
C:\Documents and Settings\All Users\Application Data\2662982977
C:\Documents and Settings\All Users\Application Data\3802huqum11i2ms6unrduer4lf4e38c23ptf5ey6
C:\Documents and Settings\All Users\Application Data\qi8851w3107x74l474w68yr5a83t63620w0j8r0j68
C:\Documents and Settings\PG\Templates\1095454348
C:\Documents and Settings\PG\Templates\2662982977
C:\Documents and Settings\PG\Templates\3802huqum11i2ms6unrduer4lf4e38c23ptf5ey6
C:\Documents and Settings\PG\Templates\qi8851w3107x74l474w68yr5a83t63620w0j8r0j68

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Earlier on ComboFix installed the Recovery Console. We're going to use that now.

Reboot your machine and when the Boot Menu flashes up - select "Microsoft Windows Recovery Console"
(you need to be very fast with the arrow key as you only have a couple of seconds before it defaults to the windows XP bootup)

http://i1111.photobucket.com/albums/h479/MysticalMagpie/1.gif?t=1303862256


http://i1111.photobucket.com/albums/h479/MysticalMagpie/2.png?t=1303862286

When you get to the above screen, take note of the number that references your operating system.

If it's '1' like the picture above, type 1 and press Enter

http://i1111.photobucket.com/albums/h479/MysticalMagpie/3.png?t=1303862308

Next type FIXMBR

If it ask if you're sure you want to write a new MBR, answer 'Y'

Then type EXIT to reboot the machine.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

With that done, please post back and let me know how things are now.

 

If you reinstall AVG then you will need to uninstall Microsoft Security Essentials first.

This should get rid of the systemshiled conflict.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

SecCenter::
{2565CEEE-6BDB-4A6D-AD6D-F682F2695014}

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.


Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:files
C:\Documents and Settings\All Users\Application Data\1095454348
C:\Documents and Settings\All Users\Application Data\2662982977
C:\Documents and Settings\NetworkService\Local Settings\Application Data\3802huqum11i2ms6unrduer4lf4e38c23ptf5ey6
C:\Documents and Settings\All Users\Application Data\1095454348
C:\Documents and Settings\All Users\Application Data\2662982977
C:\Documents and Settings\All Users\Application Data\3802huqum11i2ms6unrduer4lf4e38c23ptf5ey6
C:\Documents and Settings\All Users\Application Data\qi8851w3107x74l474w68yr5a83t63620w0j8r0j68
C:\Documents and Settings\PG\Templates\1095454348
C:\Documents and Settings\PG\Templates\2662982977
C:\Documents and Settings\PG\Templates\3802huqum11i2ms6unrduer4lf4e38c23ptf5ey6
C:\Documents and Settings\PG\Templates\qi8851w3107x74l474w68yr5a83t63620w0j8r0j68

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some data on it
• Right click on the screen and select > Select All
• Press Control+C
• Open a notepad and press Control+V
• now please ATTACH that report to this thread

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

You still have two lots of antivirus installed which is never a wise idea as both will fight for control over system files and cause much inner conflict, hogging of resources.

Uninstall one immediately and then tell me what malware issues, if any, remain.