Cannot Install iPod Software

Discussion in 'Software' started by starjsr, May 29, 2006.

  1. starjsr

    starjsr Private E-2

    I downloaded the latest ipod software from apple.com, but I am unable to install it on my computer.

    My Computer info is as follow:
    Gateway 500S Desktop
    Windows XP
    Home Edition Version 2002
    Service Pack 2
    Intel(R)
    Pentium(R) 4 CPU 2.00GHz
    2.00 GHz, 768 MB of RAM

    I have the latest iTunes installed, I did have before ipod software as well ,but I deleted it since I had some problems before (When I deleted ipod before I did delete a lot of keys from the Registry)

    Now when I try to install the ipod software, the setup file starts to run, but then I get a warning pop-up with the header "Internal Failure" and its saying Error Number: 0x80040707 when I click ok I get another warning pop-up with the header "iPod for Windows 2006-03-23" and its saying Access is denied and when I click ok the setup exits.

    When I try to install it in Safe Mode the message is: 1607: Unable to install InstallShield Scripting Runtime.

    Now just to note that I am able to install any other software (whatever I tried to install went through without any problems) so it seems the problem is only ipod.

    I have already done all the suggestions mentioned on Windows and Apple's websites for such an error, including re-installing Windows. (I also installed all the latest windows updates)

    Thanks in advance for your help!
     
  2. ST47

    ST47 Private First Class

    you reinstalled windows?!?
    hmm - i guess that means you've redownloaded it, how about an earlier version?(dont have an ipod, not sure if they are available)
     
  3. starjsr

    starjsr Private E-2

    I tried to install the older iPod software, version iPod 2005-11-17 for Windows. The setup started to run and a message poped-up saying:

    Another version of this product is already installed. Installtion of this version cannot continue. To cofigure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. {3D047C15-C859-45F7-81CE-F2681778069B}

    I then searched the registry for: 3D047C15-C859-45F7-81CE-F2681778069B and found the following:

    HKEY_CLASSES_ROOT\Installer\Products\51C740D3958C7F5418EC2F86718760B9
    Value Name: Transforms
    Value Data: C:\WINNT\Installer\{3D047C15-C859-45F7-81CE-F2681778069B}\1033.MST

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\51C740D3958C7F5418EC2F86718760B9
    Value Name: Transforms
    Value Data: C:\WINNT\Installer\{3D047C15-C859-45F7-81CE-F2681778069B}\1033.MST

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
    Value Name: C:\WINNT\Installer\{3D047C15-C859-45F7-81CE-F2681778069B}\

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3D047C15-C859-45F7-81CE-F2681778069B}

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{3D047C15-C859-45F7-81CE-F2681778069B}

    Value Name: LogFile
    Value Data: C:\Program Files\InstallShield Installation Information\{3D047C15-C859-45F7-81CE-F2681778069B}\Setup.ilg

    Value Name: UninstallString
    Value Data: C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{3D047C15-C859-45F7-81CE-F2681778069B} /l1033


    Is this the cause of my problem? Should I delete them ?
     
  4. starjsr

    starjsr Private E-2

    Any Help Please?
     
  5. starjsr

    starjsr Private E-2

    I know pushing up the post will not do much good, but I really need to get this going, does anyone have any advice in regards to my last post?
     
  6. starjsr

    starjsr Private E-2

    Anybody please?
    Thanks
     

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