Cannot run anti viruse or antimalware - help

green_sat · Nov 21, 2009

Hi
Can someone please help, I cannot rum mbam /Adware or anti virus AVG on my machine the program start for few seconds and then screen disappears. I can't get automatic updates either.
I did online scan with Trendmicro - Housecall reported nothing....
I can't install avera or avast either...

I have attched a log from MGtool
I am running windows XP sp3.
I hope this infor is suffiecent....

chaslang · Nov 23, 2009

Welcome to Major Geeks!

You only mentioned having a problem with MBAM. You need to attach the other logs we requested in our cleaning procedure from the below tools

SUPERAntiSpyware

ComboFix

RootRepeal

Also delete the below file and folder. This is not where we asked you to save any of our tools.
C:\Documents and Settings\Sultan\My Documents\Ant Virus\Malware\MGtools.exe

Is the below software still installed?
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - PC Tools - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe

When did you install Registry Mechanic and what exactly did you do with it? I suggest undoing whatever you did and uninstalling.

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Cannot run anti viruse or antimalware - help

green_sat Private E-2

Attached Files:

MGlogs.zip

chaslang MajorGeeks Admin - Master Malware Expert Staff Member