Cannot Run Mgtools (32 bit windows os not found)

Discussion in 'Software' started by AndyTran1985, Aug 30, 2009.

  1. AndyTran1985

    AndyTran1985 Private E-2

    I have the windows vista 32 bit os.

    This is my first time trying to use mgtools.
    i click on getlogs.bat and the black screen shows up for a brief second--- i managed to see that it says "32 bit windows os not found"


    any help would be greatly appreciated. thank you.
     
    AndyTran1985, Aug 30, 2009
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to first follow all the instructions here:
    READ & RUN ME FIRST. Malware Removal Guide

    Then follow the instructions for Vista!

    Then start a thread in the malware forum and attach the requested logs to your post.
     
    TimW, Aug 30, 2009
    #2
  3. AndyTran1985

    AndyTran1985 Private E-2

    thank you for the reply.
    i have already tried that thread.

    I need help with running mgtools in my previous message concerning

    "32 bit windows os not found" thread
     
    AndyTran1985, Aug 30, 2009
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You double clicked on the C:\MGTools.exe? And are running it as administrator?
     
    TimW, Aug 30, 2009
    #4
  5. AndyTran1985

    AndyTran1985 Private E-2

    yep! I double click and ran as administrator--- it didnt work.
     
    AndyTran1985, Aug 30, 2009
    #5
  6. AndyTran1985

    AndyTran1985 Private E-2

    i mean "right click" and ran as adminstrator and it didnt work
     
    AndyTran1985, Aug 30, 2009
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    And you downloaded it from the Vista cleaning link?
     
    TimW, Aug 30, 2009
    #7
  8. AndyTran1985

    AndyTran1985 Private E-2

    ya the mgtools thread i found at majorgeeks
     
    AndyTran1985, Aug 30, 2009
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Aug 30, 2009
    #9
  10. AndyTran1985

    AndyTran1985 Private E-2

    AndyTran1985, Aug 30, 2009
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Start a thread in the malware forum. State your issues. Attach what logs you can do. This is not the forum for this. Did you try renaming MGTools.exe to MGTools.com?
     
    TimW, Aug 30, 2009
    #11
  12. AndyTran1985

    AndyTran1985 Private E-2

    oh ok thanks. i'm new here. Great, at least i know where to post my problems!
    i just tried the ".com" thing, it didnt work either.

    i won't be able to post logs and that would be a big problem.

    the permission virus thing disabled hijack this and pretty much anything anti-virus.

    ill repost in the forum page you sent me.
     
    AndyTran1985, Aug 30, 2009
    #12
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can try running rootrepeal and in the MGTools folder, double click C:\MGtools\SN64.bat.
    Attach both those logs. (In a Malware thread!) :)
     
    TimW, Aug 30, 2009
    #13
  14. AndyTran1985

    AndyTran1985 Private E-2

    I dont see that file in the folder.


    I do have root repeal though that i downloaded.
    it stalls and freezes up though when i try to erase things.
     
    AndyTran1985, Aug 30, 2009
    #14

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