cannot uninstall offer optimizer, search assistant, shopping wizard

Discussion in 'Malware Help (A Specialist Will Reply)' started by nestigno, Jun 21, 2005.

  1. nestigno

    nestigno Private E-2

    whenever I open IE, I get a popup message "Only the Best" to buy a spyware!!! I found the problem is due to 3 installed programs, the ones in the titles but I cannot remove them and cannot fix the problem with any anti-spyware such as spybot or ad-aware. Please, can anyone help me? Thanks a lot
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    After doing ALL of the above if you still have a problem:


    http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

    http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

    http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

    http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

    http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting
     
  3. nestigno

    nestigno Private E-2

    in attach the log file.
    I have WXP SP2 with the latest updates.
    Thanks in advance
     

    Attached Files:

  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    You have not ran the READ ME as previously requested. Go back to my previous post and run every step in the READ ME that applies to you.

    Afterwards post a fresh HJT log.
     
  5. nestigno

    nestigno Private E-2

    done the readme, in attach the log
     

    Attached Files:

  6. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    You still have not comlpeted all of the steps in the READ ME. First you have not ran the online scans. Second, you havnt read closely because you still have your browser running while using HJT.

    Now, run the below online scans:

    TrendMicro Online Scan
    Bitdefender online scan
    RavAntivirus online scan <-- select Auto Clean then click Scan My PC
    TrojanScan online scan
    Panda Online Scan

    After you have completed the above scans reboot and post a fresh HJT log.
     

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