Can't access a certain website

Discussion in 'Malware Help (A Specialist Will Reply)' started by Exicuton, Jul 7, 2012.

  1. Exicuton

    Exicuton Private E-2

    Hi there.

    So, for some reason, I can't access this one website, while everyone else can, and it's preventing me from playing the game that is associated with it. (Can't check for updates, so game closes)
    I have had this problem with other websites in the past, but it was usually fixed by using your malware removal guide and wasn't really a major problem. This time it's actually preventing me from doing something I can't otherwise do though, so I'm kinda frustrated.

    And don't hate me for it, but I ran ComboFix, since that was the exact solution I needed last time. Unfortunately that wasn't the case this time.

    I also tried to run TDSSKiller, but the program closes at about 75% in. It manages to find 3 threats if I stop it early, but they aren't any harm.
     

    Attached Files:

  2. Exicuton

    Exicuton Private E-2

    Here's the ComboFix log if that could help
     

    Attached Files:

  3. Exicuton

    Exicuton Private E-2

    Sorry for replying with this, but I can't seem to find the Edit button on my original post.

    I tried to flush my dns, reset my internet and all those mojigos as you say. No one says that. Anyways, it didn't really help, although the site was listed in my dns list thing.
    It also seems that I have a problem with another site where I lose connection for 2-3 minutes at random. (According to downforeveryoneorjustme it's definitely only me it happens to)

    I've pretty much tried everything I can think of and my brain can't comprehend this.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You are not having malware problems. Your logs are all clean. Issues like there where only one or maybe two website cannot be accessed are rarely ( if ever ) due to malware. More often than not it is due to restrictions from any or combinations of the below:
    • software and or hardware firewall ( like in a router ) blocking the website
    • a self imposed block by inadvertantly looping back the IP address in your hosts file.
    • a parental block of some kind ( which could also be put in a router )
    • your internet service provider is blocking the site because they deem it unsafe or because it has been seen to cause excessive traffic in their network
    • etc.
    You could try things like bypassing your router, clearing any host file settings back to default...etc. If there are other PCs in the house that can access the website then it is less likely that it is a router issue but still not impossible that a particular block was somehow created related to your MAC address. You may want to research further in the Game Forum and tell them which site you are having problems with.

    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Press and hold the Windows key http://forums.majorgeeks.com/chaslang/images/Windows_Logo_key.gif and then press the letter R on your keyboard. This opens the Run dialog box.
      • Copy and paste the below into the Run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    8. After doing the above, you should work thru the below link:
     
  5. Exicuton

    Exicuton Private E-2

    Thanks for your reply Chaslang!
    I never actually thought of trying to connect with another computer, but it definitely seems like I can't access the website from any computer connected to my router. Sadly I don't have an option of bypassing the router.

    I will try to contact my ISP and see what they say. I appreciate your reply. :)
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Why not? Is the router part of your ISP's interface to their network and not your own router?

    All I'm suggesting is a temporary bypass just to see if it is caused by the router firmware or firewall.
     

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