Cant access certain webpages

Running athlon 64, winXP, NIS on HP laptop. Began week ago, I cant access certian webpages or download certain items. Walmart page = blank, I went to download camera manual in pdf format & it wont download. At Home Depot's website if I type ladder in the search, it does nothing. I ran the recommended spyware/malware removal programs, & they found some malware (Vundo) & removed it yet the laptop is still acting the same. If you need the MGtools log please ask & I will post it.
Thank you for your time

 

Yes, please post the MGTools log, it's requested in the READ ME.

 

Here is the mg log

 

sorry, accidently posted without attaching, here it is:

 

I just noticed you did not remove the items found with MBAM. First, go back and update the definitions and then run another scan. This time have MBAM remove all found infections. Once complete, attach the new log along with a new set of logs from MGTools.

 

I ran malware bytes & mgtools & heres the logs..

 

Download the updated version of ComboFix below, once downloaded run it once more and attach the new log.

ComboFix

 

Here's the combofix log you requested. I think this might be some kind of Java related trojan/virus. If you go to this website: www.uniteddistributors.ca (beer distributor) it has a java menu on the side pf the page that helps you navigate the site. On my home computer which work fine, the java menu appears & works fine. Yet on my infected laptop, the website shows up perfectly except no java menu appears. hence you can not navigate the site, your stuck on the home page.

 

Step 1:

Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Again, make sure ALL browser windows are closed when you click FIX.​

Step 3:

Default Security Settings

To Default Security Settings:
For Internet Explorer 6 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up navigate to the Security Tab and click Default Level for the following:

• Internet
• Local Intranet
• Trusted Sites
• Restricted Sites.

Click OK to exit.

For Internet Explorer 7 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up, navigate to the Security Tab and simply click the "Reset all zones to default level" button. Click OK to exit.

NOTE: If it's "grey" then it's already at the default level.​

Step 4:

Please download ATF-Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF-Cleaner menu to close the program.​

Once you complete the above, reboot and let me know how things are running and if any problems remain.

 

Hi Bjgarrick, well I went through the entire process as you prescribed, (safe mode, clean, then rebooted) but the same problem persists. To test it out I went to that website I described in my previous post (www.uniteddistributors.ca), the one with the Java menu on the side of the page. I went there & the menu doesnt appear. Im stumped, any other ideas??

 

Were you able to uninstall all versions of Java except the latest which is Java6 Update 11??

Have you tried another browser such as Firefox?

 

I check my "add or Remove program" settings in the control panel & yes all the Java's are uninstalled. The only one that remains is Java 6 Update 11. The wierd thing is I took your advice & installed firfox & tested it out. I went to uniteddistributors.ca & the entire page showed up perfectly, the java menu appeared. Im lost & dont get whats going on?

 

It seems to be a problem in IE, let's do this.

Click Start > Run > type inetcpl.cpl and press ENTER. Once Internet Options comes up click on the Advanced Tab, click the button "RESET" and then click Reset again. This will default the settings in IE. Once complete, try the website once more.

If after completing the above it still does not work then I would recommend the Software Forum as this is not a malware issue.

 

Bjgarrick, nothing changed, so Ill take this to the software forumn. I want to still thank you for your help, because without you I wouldn't have realized that I had 5 or 6 Trojan's on my system. Im one of those guys that thinks as along as I have Norton , nothing can hurt me. Well thanks again for helping me clean my system of the malware.
Greatly appreciated

 

You're Welcome!:major