Can't access control panel, folder tools, other problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by Psiweapon, Jul 5, 2013.

  1. Psiweapon

    Psiweapon Private E-2

    Such as AntiMalware only being able to be run if MalwareBytesAntiRootkit is also running.

    Here are the required logs :/

    I followed the "windows XP malware removal" thread procedures, except the first step, because I cannot access folder options.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Why didn't you allow Malwarebytes to fix the issues it found especially the one that relate to the Title of this thread?????? The below may be the cause:

    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer|NoFolderOptions (Hijack.FolderOptions) -> datos: 1 -> No se tomaron medidas.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowHelp (PUM.Hijack.StartMenu) -> Malo: (0) Bueno: (1) -> No se tomaron medidas.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer|NoSMHelp (PUM.Hijack.Help) -> Malo: (1) Bueno: (0) -> No se tomaron medidas.
    HKCU\SOFTWARE\Policies\Microsoft\Internet Explorer\control panel|HomePage (PUM.Hijack.HomePageControl) -> Malo: (1) Bueno: (0) -> No se tomaron medidas.
    HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Malo: (1) Bueno: (0) -> No se tomaron medidas.
    HKLM\SOFTWARE\Microsoft\Security Center|UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Malo: (1) Bueno: (0) -> No se tomaron medidas.
    HKLM\SOFTWARE\Microsoft\Security Center|AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Malo: (1) Bueno: (0) -> No se tomaron medidas.
    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer\Control Panel|HomePage (PUM.Hijack.HomePageControl) -> Malo: (1) Bueno: (0) -> No se tomaron medidas.
    HKLM\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore|DisableConfig (Windows.Tool.Disabled) -> Malo: (1) Bueno: (0) -> No se tomaron medidas.

    Also do you know what the below startup process is for?
    C:\Documents and Settings\Administrador\Datos de programa\358f3\2399.js
     
  3. Psiweapon

    Psiweapon Private E-2

    Because I'm stupid. On some application instructions there was a line saying not to fix anything yet, but I checked again and it wasn't on malwarebytes instructions. oh well, going through this again...
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay so did that fix your problem?
     
  5. Psiweapon

    Psiweapon Private E-2

    Not at all. It's getting even worse on performance, although that might be due to other causes :/
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Uninstall the below very old versions of software:
    Java(TM) 6 Update 2
    Java(TM) 6 Update 22
    Now install the current version of Sun Java from: Sun Java Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
     
    :Files
    C:\Archivos de programa\2a87
    C:\Documents and Settings\Administrador\Datos de programa\358f3\2399.js
    C:\Documents and Settings\Administrador\Datos de programa\358f3
    C:\WINDOWS\Temp\*.*
    :Reg
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "Google Update"=-
    "2399"=-
    [HKEY_USERS\S-1-5-21-448539723-115176313-725345543-500\Software\Microsoft\Windows\CurrentVersion\run]
    "Google Update"=-
    "2399"=-
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  7. Psiweapon

    Psiweapon Private E-2

    Well, so far, things look the same, here are the logs.
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please rerun Hitman Pro and see if it still points out the below
    Code:
    Repairs _____________________________________________________________________
       Opciones de carpeta
       HKU\S-1-5-21-448539723-115176313-725345543-500\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions
    If it does, then allow it to run this repair. Then reboot and run new scans with Hitman Pro and also Malwarebytes. Attach new logs from both of these.
     
  9. Psiweapon

    Psiweapon Private E-2

    Hello and thanks a lot for your continued help.


    I do have folder options now, but the license for HitmanPro has expired, and windows is still telling me "restrictions, neener neener" when trying to access the control panel or calendar.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please attach the new logs I requested from Malwarebytes and Hitman Pro.
     

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