Can't access Earthlink Webmail after ZoneAlarm update

Hello Major Geeks,
I have a paid subscription for ZoneAlarm security suite. After a recent update I have not been able to access earthlink.net or webmail.earthlink.net. It is not their server (I've been able to access from other computers) Status at the bottom of the window indicates connected, but the page does not redirect and indicates "loading...loading...loading" without timing out or changing.

I'm not sure if the update and the sudden inability to access this account are related. I can access all other online accounts except earthlink/webmail. I've tried both IE and Firefox (my main web browser).

I'm also not sure where to post for assistance or advice, so please forgive me if this is the wrong spot on MajorGeeks.com.

Thank you for any steps to get into my email again!
Mary C

 

I have Earthlink dsl and I access my mail thru Embarq, Not earthlink.

 

Thank you, Halo.
I just changed ZoneAlarm's "smart defense advise" from automatic to manual and that seems to have worked.

I do indeed have the most current IE/Firefox browsers. And all other pages including accounts have been working fine. Earthlink was already set as allowed and I ran CCleaner prior to posting... all odd that nothing worked!

Thank you for your assistance and advice!
MaryC