Gday lads, I'm trying to 'fix' a friends laptop which has a strange problem. It can't access the internet through any web browser, including Internet Explorer, Firefox, or Google Chrome, yet it CAN connect and access the internet through Windows Live Messenger, and can talk to people etc. I've run the Anti-Malware process on MajorGeeks, finding a few small things, but to no avail. I've added the web browser to the windows firewall exception list, disabled the windows firewall, and also done a basic boot, starting only windows associated programs. When I did this basic boot, I recognized that her Norton Internet Security was still running, and would not end process no matter what I tried, saying most of the time "access is denied," and before you ask, yes, I do have administrator privileges. Of course I also tried to open Norton Internet Security the normal way, but a small box opens up that looks like it has an empty loading bar (I've attached a screenshot of this box), and this does not move no matter how long I wait. I've got a feeling this loading bar is maybe sysmantec trying to update NIS, but failing due to lack of Internet Connection, in conjunction with NIS's firewall blocking access to any web browser... but that still doesn't explain why its icon isn't in the taskbar, or why it just wont open at all, so I could very possibly be wrong. Other than Norton Internet Security not working, and the browsers also not having connection to the internet, everything seems to be working fine as it should. I'm thinking this problem is due to a setting that's been messed with somewhere in the system, because of how specific this issue is, but I've so far failed to find it. Specs: Windows Vista Home Basic 32bit Compaq Presario C700 Notebook PC 1gb RAM Norton Internet Security File version: 220.127.116.11 Product version: 18.104.22.168 If you need any more info or specs, please don't hesitate to ask. Any help solving this issue would be much appreciated.