cant access normal mode

Discussion in 'Malware Help (A Specialist Will Reply)' started by waydownlow, Jan 23, 2009.

  1. waydownlow

    waydownlow Private E-2

    Hello,




    My system is windows xp sp3 toshiba m45 satellite laptop. For the past 2 months or so I cannot access normal mode. I dont know if it's malware/viruses that is causing the problem or if it is somethign else. Windows logo will load but not desktop. Also, recently I am having troubles installing programs like adobe flash/reader, several anti viruses like kaspersky trial, nod32 trial, and Avg trial. I never had problems in the past with those programs , now everytime I try to install them it says " system administrator has policies set to prevent installation". Again, I do not know if this is caused by malware or some other failure. The only antivirus that I was able to install was AVAST. But although it is generally a good AV, it didn't find all viruses. I have been using online scanners and the last one I used was NOD eset which revealed I had a win32 bagle worm infection, but I didnt know how to delete it manually. So yesterday I bought kaspersky AV 2009, tried to install but my system wouldnt let me-" system administrator has set policies to prevent installation". I logged on as administrator to no avail, I still have the same problem.

    here are the logs needed. Thanks in advance.
     

    Attached Files:

    Last edited: Jan 23, 2009
  2. waydownlow

    waydownlow Private E-2

    this is the mstool log.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing malware in your logs. Have you gone to start / run / typed "msconfig" without quotes and checked the boot.ini tab to make sure there are no checked boxes?

    You can also check the boot path to make sure it is not corrupted.

    You need to disable the guest account in user accounts and also Run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Uninstall thru add/remove programs:
    J2SE Runtime Environment 5.0 Update 1"
    Java(TM) 6 Update 7

    And I am not seeing any AV program listed in your uninstall program list.

    Reboot and download and install:
    Java Runtime 6
     
  4. waydownlow

    waydownlow Private E-2

    when I tried to uninstall both java it says " widows installer service could not be accessed... this could happen if you are in safe mode or if windows installer is not correctly installed.." I am on safe mode with networking because I cant access normal mode. Also, there seems to be a problem with my windows installer since I cannot install/uninstall many programs that depend on it. So if it is not malware then what could it be? is it better to reformat windows?
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You could try a repair installation. Did you check msconfig?
     
  6. waydownlow

    waydownlow Private E-2

    yes i tried msconfig and under boot.ini all boxes were unchecked. how do I go about repair installation? Do I need original xp cd for that?
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  8. waydownlow

    waydownlow Private E-2

    thanks for the link and the help! much appreciated
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem..good luck. :)
     

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