Can't do windows update

Discussion in 'Malware Help (A Specialist Will Reply)' started by rextoba, Apr 13, 2010.

  1. rextoba

    rextoba Private E-2

    I think I might be infected. Can't do windows update, won't let me run Housecall.
    Not reading USB thumbdrive properly.
    I done a Hijack this scan and saved the log file if it will help.
    Last time I had issues you guys were awesome.
    Thanks
     
  2. rextoba

    rextoba Private E-2

    I've been trying to do the cleaning procedure but have not got past the SAS install before it stalls out.
    Thanks
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  4. rextoba

    rextoba Private E-2

    Hi there,
    Got through it all I think. I still cannot get past the custom or express windows update page. Page transitions are very wonky.
     

    Attached Files:

  5. rextoba

    rextoba Private E-2

    No more logs as the missing ones did not complete the scans. Computer won't even shut down now.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware. You should not have items in your internet trusted zone. They are unnecessary.

    Let's do this:

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Please try running the below online scan:

    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

    Just to be safe, please run this: GMER - running with a random name and attach the log from GMER.

    Can you boot to safe mode? Can you run SAS there?
     

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