can't download

Discussion in 'Malware Help (A Specialist Will Reply)' started by xkalibur1961, Jun 7, 2010.

  1. xkalibur1961

    xkalibur1961 Private E-2

    I cant download any security updates or microsoft downloads.I get a page unavailable message. This started when i noticed microsoft security essentials wouldnt update.I also cant download the newest software forme zune.com
    ran all programs from "read and run" first posts
    logs attatched
     

    Attached Files:

  2. xkalibur1961

    xkalibur1961 Private E-2

    and here is the final attatched report
     

    Attached Files:

  3. xkalibur1961

    xkalibur1961 Private E-2

    also thought to add this: I am running 2 desktops with xp through a netgear router to the comcast modem,and 1 wireless laptop windows 7 ....all have same problem. The laptop wouldnt update downloads from a friends house either even though there was a connection.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Aside from what the scans removed, you have a DNS changer infection. This means that you will need to reset your router, keep each machine off line until you fix them all. You need to run MBAM on each machine as well as the MGTools on each. You will also need to go into your DNS settings and reset it all to aquire DNS automatically. This is one instance where you need to keep in this thread with each machine. Fixing only one but allowing them all to access your router could just reinfect the others. So attach a MBAM and MGLogs.zip to your replies with clear labels on which is which machine.

    If you have a router hooked up then you need to follow the instructions for your hardware and reset it to factory default settings. Normally there is a recessed push button type switch that needs to be held down for some number of seconds to do this. After resetting to factory defaults on your router, you will need to reconfigure the router for your network if you have made any changes to the default network setup. After doing this, continue on with the below.


    Download HostsXpert and then follow the below steps.

    * Unzip HostsXpert.zip
    * It will create a folder named HostsXpert in whatever folder you extract it to.
    * Run HostsXpert.exe by double clicking on it.
    * Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
    * Click Restore Microsoft's Hosts File and then click OK.
    * Click the X to exit the program

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    Registry::
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\services\tcpip\parameters]
    "DhcpNameServer"=""    
    
    [HKEY_LOCAL_MACHINE\system\controlset001\services\tcpip\parameters]
    "DhcpNameServer"=""
      
    [-HKEY_LOCAL_MACHINE\system\currentcontrolset\services\tcpip\parameters\interfaces\{9a2bc1e8-30c7-452a-a1ae-441245167e97}]
    
    [-HKEY_LOCAL_MACHINE\system\controlset001\services\tcpip\parameters\interfaces\{9a2bc1e8-30c7-452a-a1ae-441245167e97}]
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the previous file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     

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