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Can't find audio driver for intel 82801db ich4 - ac'97 audio controller driver

Discussion in 'Software' started by momoji, Apr 19, 2008.

  1. momoji

    momoji Private E-2

    help this is my report
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member


    Moved your post to a seperate thread of its own and its always wise to have a dedicated thread to your issue as it maybe different to the original posters one.

    However you have no report attached to your post or a description of exactly what you issue is, is it the same as the title of the other thread as in Can't find audio driver for intel 82801db ich4 - ac'97 audio controller driver or different?

    Please do give us the name of your PC if a OEM one from HP, DELL etc or the name of the motherboard? This app will help http://www.majorgeeks.com/download4181.html and once installed and run click Computer > Summary
  3. momoji

    momoji Private E-2

    thamk you for replying, my problem is my pc shows that it does not have any audio device installed.

    when im trying to update my multimedia drivers it crashes

    here is the specs of my pc from everest please help

    thank you.

    Attached Files:

  4. musksnipe

    musksnipe Guest

    Give this a try.
    Uninstall your Realtek audio driver (it may say multimedia audio controller) in Device Manager>Sounds, Video, Game Controllers.
    Run CCleaner, both the Cleaner and Registry.
    Reboot, but don't let Windows install the driver.

    Install your chipset driver:
    Reboot, but don't let Windows install the driver.
    Then install this audio driver:
  5. momoji

    momoji Private E-2

    thank you for replying i'll try what you gave me
  6. momoji

    momoji Private E-2

    i've try what you said all went well until i reached the installation of realtek AC'97 driver. when the small window showing the installation of drivers reached halfway my windows rebooted. what will i do?
    pls help
  7. momoji

    momoji Private E-2

    musknipe i have tried to update my driver through device manger
    i have managed to install my driver but it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
    what will i do?
  8. musksnipe

    musksnipe Guest

    MS says to do this, but I haven't seen it work yet.
    Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
    On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
    Try unistalling the driver through Add/Remove Programs.
  9. momoji

    momoji Private E-2

    ok i will try that
  10. momoji

    momoji Private E-2

    musknipe all of your suggestions went smoothly my only problem is when installing the drivers for AC'97 my system rebbots....
    i really need help
  11. momoji

    momoji Private E-2

    i have switched auto restart when system crashes and the problem seems to be coming from installing portcl.sys or something the system reboots when it is being installed is there any fix for this
  12. musksnipe

    musksnipe Guest

    I'm not sure what is causing that. Maybe, a leftover registry entry.
    Make sure you uninstall any Realtek audio before trying a new install.
    Run CCleaner's Registry tool a couple of times to be sure it caught everything.
    Try again with this driver.


    If it happens again. Check for Realtek audio again and uninstall if there, then run this app:

    Set a Restore Point.
    Click clean the registry, click OK, when finished, Click Select, Click Select All Green Items, (DO NOT choose any other option)
    Click Action, Click Delete All Selected Items. It will ask to back up, select Yes.
    Then try your install again.
  13. momoji

    momoji Private E-2

    i have succesfully installed realtek audio driver by replacing portls.sys with KB920872 but when i restarted my computer it became unstable and reboots after a few minutes. is there something wrong with the process?
  14. momoji

    momoji Private E-2

    does updating my windows fixes all my problems because i have not still updated my windows
  15. musksnipe

    musksnipe Guest

    You should have your Windows updated fully, yes. I don't know if that will fix ALL your problems, though.
    I don't use XP but here is a collection of Hotfixes, that may help.
    Set a restore point first, in case you have trouble.

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