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Can't get Incredibar off my Google Chrome

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ZenMotorcycle, Jun 24, 2012.

  1. ZenMotorcycle

    ZenMotorcycle Private E-2

    I've been having some virus issues on the computer my kids use, mostly because they like to play online games, and I can't stop them from clicking on those "you might have won" pages. We are working on that. In the meantime, they got this "Incredibar" on google chrome that won't install in any of the usual ways, and was not caught by any of the virus scans I did. I tried to manually uninstall, and that worked on Firefox and IE, but not on Google Chrome. I'll post my logs.

    Attached Files:

  2. ZenMotorcycle

    ZenMotorcycle Private E-2

    More Logs

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    iLivid <--- Uninstall using Revo Uninstaller. (Instructions below)

    Try Revo Uninstaller.
    Choose the option on the bottom of the list (#4). Be very careful while deleting the bolded registry items ONLY!! This software will create a system restore point for you as well prior to uninstalling a software program.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    • R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://isearch.whitesmoke.com/?q={searchTerms}&babsrc=home&s=web&as=0&isid=9860
    • R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://isearch.whitesmoke.com/?q={searchTerms}&babsrc=home&s=web&as=0&isid=9860
    • R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://isearch.whitesmoke.com/?q={searchTerms}&babsrc=home&s=web&as=0&isid=9860
    • R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://isearch.whitesmoke.com/?q={searchTerms}&babsrc=home&s=web&as=0&isid=9860
    • R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.facemoods.com/?a=adknlg&s={searchTerms}&f=4
    • R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.alot.com/web?q=&pr=au...id=31170&camp_id=4616&tb_version=1.2.1000.1(B)
    • R3 - URLSearchHook: (no name) - - (no file)
    • O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    • O2 - BHO: (no name) - {54B02808-B60E-44CD-A72D-9865117E4E62} - (no file)
    • O3 - Toolbar: (no name) - !{5911488E-9D1E-40ec-8CBB-06B231CC153F} - (no file)
    • O3 - Toolbar: (no name) - !{9167da98-6f9b-46f1-991d-826cae46cab6} - (no file)
    • O3 - Toolbar: (no name) - !{98889811-442D-49dd-99D7-DC866BE87DBC} - (no file)

    After clicking Fix exit HJT.

    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.

    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{54B02808-B60E-44CD-A72D-9865117E4E62}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A531D99C-5A22-449b-83DA-872725C6D0ED}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{91607fa7-3c2f-4f90-93e3-d5337a6b0ac2}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0D7562AE-8EF6-416d-A838-AB665251703A}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  4. ZenMotorcycle

    ZenMotorcycle Private E-2

    This came up in a window when I had a reboot.
    All processes killed
    ========== REGISTRY ==========
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{54B02808-B60E-44CD-A72D-9865117E4E62}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{54B02808-B60E-44CD-A72D-9865117E4E62}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{006ee092-9658-4fd6-bd8e-a21a348e59f5}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2fa28606-de77-4029-af96-b231e3b8f827}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}\ not found.
  5. ZenMotorcycle

    ZenMotorcycle Private E-2

    Here is the log from MGTools

    Attached Files:

  6. ZenMotorcycle

    ZenMotorcycle Private E-2

    Hi, again,

    Its still on Google Chrome. Also, there is this Babylon thing on my IE. The only thing that works perfectly is my Firefox browser. There are no other signs of weirdness on my computer at this point. At one point, however, the Firewall was disabled. My husband fixed it some how, but I'm wondering if that is related.

  7. ZenMotorcycle

    ZenMotorcycle Private E-2

    OK. I decided to do things another way. I uninstalled and reinstalled both Firefox and Chrome. I used Revo uninstaller to remove each browser, and then reinstalled them. Now, they seem to be clean. At least, they are going much faster and no more Incredibar. I still have "babylon" in IE, but it only comes up as the automatic search if I type an incomplete URL. There is no way to change the default and I cannot delete the "Babylon" reference from the IE menu.
  8. ZenMotorcycle

    ZenMotorcycle Private E-2

    Never mind. Its back. Downloading Chrome worked, but now the incredibar is back again. It shows up with I do a search.
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Now let's flush the Java Cache

    • Click Start > Settings > Control Panel
    • Double click the Java icon (be patient, it may take a while to open)
    • Now click the General tab and under the Temporary Internet File area
    • Click the Settings button and then click the Delete Files... button.
    • In the next popup click OK.
    If you have multiple Java plugin icons in Control Panel follow the above to clear all their caches.

    Now let's flush the FireFox Cache
    To flush your FireFox Cache:

    • click Tools
    • select Options
    • select Privacy
    • Clear your recent history

    Now let's flush the Internet Explorer Cache
    To flush your Internet Explorer Cache:

    • click Tools
    • Internet Options
    • Now on the General tab and click Delete Files and select Delete all Offline content too
    • Click OK.
    • When it finishes Click OK.

    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    [​IMG] For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

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