can't get rid of pop ups in ie 7

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 8
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment, SE v1.4.2_03
Mozilla Firefox (1.5.0.9)
Sunbelt CounterSpy <--- we are finished with this trial now and you already have Windows Defender running.

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox


Also Run this ViewpointKiller to remove Viewpoint Media software.


You have a few LOP infection we need to remove.

Start by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [meta 32] C:\DOCUME~1\riotk\APPLIC~1\EXITER~1\Type Proc Bib.exe
O4 - HKCU\..\Run: [nurbdebugdeafclose] C:\Documents and Settings\All Users\Application Data\meow data nurb debug\stop creative.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

Also fix the below unless you can explain why they cannot be accessed without being in the Trusted Zone.
O15 - Trusted Zone: http://*.eknowhow.com
O15 - Trusted Zone: http://www.eknowhow2.com
O15 - Trusted Zone: http://www.google.com.au
O15 - Trusted Zone: http://au.mcafee.com

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Documents and Settings\All Users\Application Data\meow data nurb debug\stop creative.exe
C:\Documents and Settings\riotk\Application Data\EXITERRORPOLL\Type Proc Bib.exe
C:\Documents and Settings\riotk\Application Data\EXITERRORPOLL\xwusbnvm.exe
C:\Installers\ScrabbleSetup-dm.exe

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

After reboot locate the below folders and delete if found:
C:\Documents and Settings\riotk\Application Data\EXITERRORPOLL
C:\Documents and Settings\riotk\Local Settings\Application Data\Sunbelt Software
C:\Documents and Settings\All Users\Application Data\meow data nurb debug
C:\Program Files\EXITERRORPOLL
C:\Program Files\Sunbelt Software

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Those logs are clean!

Yes you can attach the logs for the other account but also tell me if this other account is currently having any problems.

 

Actually you have made changes. You ran the procedure to clean the first account so most of what is showing in these logs has been fixed already or has changed.

You should not have Spybot's Teatimer running (per the READ ME).
Disable Spybot's TeaTimer

• Run Spybot and click Mode
• Select Advanced Mode.
• Then click Tools and select Resident.
• Now in the right window pane, uncheck TeaTimer.
• Also while this is open, in the left column now select IE Tweaks
• and then in the right pane make sure all the Miscellaneous locks are unchecked.
• Now quit Spybot!

Now run HJT and fix the below:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunServer] C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O15 - Trusted Zone: http://www.google.com.au
O15 - Trusted Zone: http://au.mcafee.com

Now exit HJT reboot and attach a new HJT log. This account seems to be basically clean!

 

Your log is clean; but you could run the below to remove Windows Messenger:

Disable/Remove Windows Messenger


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome. Surf safely!