Can't get rid of popups

Discussion in 'Malware Help (A Specialist Will Reply)' started by jpereda, Nov 24, 2008.

  1. jpereda

    jpereda Private E-2

    Hey guys,

    I got popups that i can't seem to get rid off. Can you please look at the attached log and see if you can find something?

    Thanks
     

    Attached Files:

    jpereda, Nov 24, 2008
    #1
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    http://www.majorgeeks.com/images/grenade.gifWelcome! to MajorGeeks.com!http://www.majorgeeks.com/images/grenade.gif

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
    bjgarrick, Nov 25, 2008
    #2
  3. jpereda

    jpereda Private E-2

    Thank you for your reply.

    I ran all the tools as described in the instructions and attached the logs.

    I don't seem to get anymore popups. I figure i let you guys decide whether i have them or not. Attached are the requested logs.

    Jpereda
     

    Attached Files:

    jpereda, Nov 26, 2008
    #3
  4. jpereda

    jpereda Private E-2

    This is the other log.

    Thanks again.
     

    Attached Files:

    jpereda, Nov 26, 2008
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You still have some remaining issues to clean up.



    Now we need to use ComboFix to remove a bunch of malware files.
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.


    Now run Ccleaner!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
    chaslang, Nov 30, 2008
    #5

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