Can't install any plugins or use any search engines

Hello there

I am at my wits end and can't seem to rid my laptop of Adware or Spyware. I perform a full system scan with both Adaware SE and Spybot every time I use the computer but it doesn't appear to make any difference. I can't visit sites such as yahoo or hotmail or some search engines. Whenever I try to submit login details or a search, the page suddenly defaults to http://tooncomics.com/enter.htm?id=9 or a similar page.

Another major problem is trying to install new plugins. I have tried to uninstall the Wanadoo toolbar by downloading their uninstall file and today I tried to install Quicktime. In both cases I downloaded the .exe files but they didn't open. I have tried saving them to my C:drive but when I double click on the .exe file absolutely nothing happens.

I have read lots of the messages in this forum and can't find one related specifically to problems with installing plugins. If you have answered one relating to this probbie before then sorry for asking the same question and pretty, pretty please can you just point me to the response you gave previously!

Thank you so much

 

Welcome to MG

Also, in order to help you better we need to know what your OS (operating system) is.

First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.

After doing ALL of the above if you still have a problem: make sure that you post back letting us know what you could and couldn't complete in the Read Me First guide and what problems still exist and in the meantime while we are reviewing what problems still exist please read the following guide and then wait for us to ask you to post your HJT log as an attachment.

Make sure you have HijackThis 1.99 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread
NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

Now post a HijackThis log as an attachment to your message (Do not post the log inline). All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

Again after you post back to let us know if you are still having the problems please be as specific as possible as to what you couldn't complete and as to what problems still exist as the more information we have the better we will be able to help you.

Please also be patient in waiting for replies and responses as there are a limited number of people who are able to help you and as you can see by the posts on this forum there are many people out there who have questions/problems. Thanks and again welcome to MG

sw