Can't install SuperAnti Spyware

I've spent the last day and a half going through the procedures in the READ & RUN ME FIRST post. Now I am unable to install and run SuperAntiSpyware, I think I have a downloader virus and Antivirus XP 2008 or 2009?? I continue to get pop-ups saying my computer is infected and I need to buy software. I also cannot use Google because some software does a "JUMP" and takes me somewhere else. Help please.
Anna

 

I was able to run malwarebytes, combo fix and mgtools. The logs are attached.

 

here's the last log

 

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Pre-Instructions:

1. First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.
   
2. Print out these instructions or save them to a text file so that you can operate with All Browser Windows CLOSED.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Again, make sure ALL browser windows are closed when you click FIX.

Step 3:
Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 4:
Default Security Settings

To Default Security Settings:
For Internet Explorer 6 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up navigate to the Security Tab and click Default Level for the following:

• Internet
• Local Intranet
• Trusted Sites
• Restricted Sites.

Click OK to exit.

For Internet Explorer 7 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up, navigate to the Security Tab and simply click the "Reset all zones to default level" button. Click OK to exit.

Step 5:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 6:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Thanks!
Google is no longer being redirected to other sites and the red circle with an X is gone from the row of icons by the clock. I am now getting a pop up box from windows security alerts from that icon and my computer is still kinda slow.

 

Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Finally, if you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significan amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

My antivirus was finding others yesterday - one was trojan.vivantix.c, the other Trojan.Vissv.B
I am also no longer able to use my wireless card today because I am getting a message that the item was changed or moved? Is this something we removed or part of the virus?
Thanks!

 

What exactly was your AV picking up? What were the exact locations of the detections?

 

It's original location is listed as:
C:\System Volume Information\_restore{B3675813-51EC-4F91-81F9-89204506E761}\RP175\
I also now have a pop up about my firewall in the lower right corner that says to click on it.
And I am also not sure what happened to my wireless ability - I keep getting a message telling me the short cut is missing.

 

You're getting this because you didn't follow step 9 in my previous post with the final instructions. (Post 6)

Is it an alert saying it's disabled or what does it say exactly?

This would be a Software issue which would need to be addressed in the Software Forum.

 

I had not completed the last steps because I still have a malware problem. We seem to have got rid of the fake anti-virus pop up, but I now have a fake security alert virus. Do I need to do the SmitfraudFix?

 

Not yet, you need to answer my questions so I can get an idea what you still have.

Are you referring to the below?

Also, about the fake icon you're talking about, is it an alert saying it's disabled or what does it say exactly? Remember, I can't see your computer, I only know what you tell me and what your logs show me.

 

The icon will periodically pop up a notification saying that I am at risk because I don't have a firewall.

 

This sounds like the Windows Security Center informing you that there is no current active firewall.

Do you have a firewall installed? Is the Windows Firewall enabled?

 

I have the Windows firewall enabled

 

Can you attach a screenshot?

Taking Screenshots