Can't install SUPERAntiSpyware

I am working on cleaning an XP system that I believe is infected at least with Virtumonde and Zlob. KVMSecure keeps popping up too.

When I try to install SUPERAntispyware, I get an error message saying that Windows Installer was not able to launch.

I was able to install SpyBot S&D and run a scan, which detected and tried to delete Virtumonde and Smitfraud. But I'm still not clean.

I'm thinking I should go to the specific procedures for Virtumonde and Zlob removal, but before I do I thought I'd check in to see if there is a way to get SUPERAntispyeware to install. Or if there is another solution I should use.

thanks for the guidance,
John

 

Hi Chas,

Ran Malwarebytes Anti-Malware and it cleaned some files. Still could not install SAS.

I am now in Safe Mode and same thing. I am in under the Administrators account, but get an error that says , "The system administrator has set policies to prevent this installation".

Are there on-line scanners that might work?

thanks,
John

 

I've run MBAM, ComboFix and MGtools. I'll send the logs tomorrow when I get home from work.
thanks,
John

 

Hi Chas,

I just wanted to close the book on this thread.
I was able to run a utility that fixed the Windows Installer error.

Once that was cleared, I was able to install and run SUPERAntispyware. Starting from there, I followed all the steps under your cleaning procedure, and all was clean and HAPPINESS.

Installed your recommended protection and gave the PC back to a very happy friend.

Thanks for all the hard work and great tools.
John

 

Actually, I think it was "Error Doctor", but I'm not 100% certain. It was already installed on the PC. It was late at night, I found it in the programs listing and decided to try it out. I was so happy I just rushed to install SAS and get things moving.
thanks,
John