Cant install WMP 11

Discussion in 'Malware Help (A Specialist Will Reply)' started by korok, Jun 17, 2009.

  1. korok

    korok Private E-2

    Sikvik directed me here from the software forum.
    I have done the read and run section as requested and attached the logs.


    Here is my original post there if interested:

    My aunt gave me her computer to "fix". It was very slow and very infected. It only had 256MB ram and the DVD Drive wouldnt open. I've cleaned it up, added ram (2gig), and a new dvd drive. Its running pretty good now but Im having an issue with Windows Media Player. To start, it has a Napster button that Id like to get rid of. Also, its WMP 10 and I would like to change to WMP 11. I have tried to do this with Windows update but it doesnt work. It completes the update process and asks me to restart but when I restart I still have WMP 10.

    I tried uninstalling WMP 10 with Add/Remove Windows Components. It uninstalls fine. Then I tried installing WMP11 again but it still wont install. I get this error message:

    It was not possible to complete setup; For more assistance, click Web Help.

    It was not possible to complete setup; Windows Media Player 11 was not installed. Restart Windows and then run Windows Media Player Setup again.

    When I click Web Help I get this extremely helpful message:

    You've encountered error message C00D2AFB while using Windows Media Player. Additional information is not currently available for this error.

    Original Error Code 80070005
    Original Error Message General access denied error.

    I have also downloaded the WMP11 exe from Microsoft and tried installing it but the same thing happens. Im not sure what else to do.


    This is an eMachine (T3304) running XP Home Edition Version 2002 w/SP3 and all windows updates except IE8. AMD Sempron 3300+ running at 2.01 GHZ, 2 gig Ram, 100G HD.
     

    Attached Files:

    korok, Jun 17, 2009
    #1
  2. korok

    korok Private E-2

    Here is my SAS log.

    Thank you
     

    Attached Files:

    • sas.log
      File size:
      465 bytes
      Views:
      2
    korok, Jun 17, 2009
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There is only one item I am seeing in your logs that is questionable, so use windows explorer to find and delete:
    c:\windows\system32\drivers\RKL13A.tmp.sys

    Otherwise your logs are clean. If this doesn't help, you will need to post in the software forum for further assistance. Let me know.

    In the meantime, If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     
    TimW, Jun 19, 2009
    #3
  4. korok

    korok Private E-2

    Thanks for your help.

    Im headed back down the hall to the software forum.:-D
     
    korok, Jun 19, 2009
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome and good luck. :)
     
    TimW, Jun 21, 2009
    #5

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