Can't log into Yahoo for days now!

The title says it all. I can't log in to my Yahoo mail for the last couple of days. I contacted the Yahoo! Help people and they told me that it was something to take up with my Internet Provider. Can anyone shed any light on this? I have Windows XP and have had to install Windows a couple of times due to viruses (the husband loves his porno sites!! much to my dismay). An early reply from anyone would be very much appreciated.

Anna

 

After logging in, I get the page with this message: "Yahoo! - 999 This page is currently unavailable. Unfortunately we are unable to process your request at this time. We apologize for the inconvenience. Please try again later."


This message is an actual page by Yahoo! I had problems before (the same message), then I ran Spyware, etc., problem was corrected for a week or so, until Thursday, but hubby was not viewing porn lately, so..... I also tried setting up another mail box in Yahoo!(successfully), but cannot get into that one either....

 

I deleted all cookies, temp internet files, etc., (I usually do this every couple of days) and this still doesn't work. This is the only thing that I cannot access. Do you think that I will have to install Windows again?

ps. Thanks for replying so promptly on a Saturday night. I am new to this so please bear with me. Most of this is still very unfamiliar to me.

 

I ran the SpyBot but I still can't get into the Yahoo. What now?


I will sign off soon for today, but will check for your reply before I do.

 

A quick google on this error message suggests it's a conflict that yahoo has when an ISP uses proxies (they might have proxies transparent/invisible to you). One suggestion all around that seems to work about 80% of the time is to use secure login. Try logging in here: https://login.yahoo.com/

 

Hey, thanks a million - the secure login worked! You are great. Now, for the next problem, just last week, upon startup, the computer motor is making a noise and I have to smack it to get rid of it. My warranty expires at the end of this month. Do you think that I should take it in for a check up?

 

You got me there, I am curious. What goes on here? The problem is still there, isn't it?

Anna.

 

heheh

They might charge you extra if they knew you gave it a smack.

 

Lot's of Bad Stuff

Seems to have found a lengthy list of bad things. One of them is the Google Toolbar. I downloaded this for the pop up blocker only. Should I remove it, and if so, what do you suggest I use for a Pop Up Blocker? (I just re-read your reply. How do I cut and paste the entire list, from the saved list? I told you I was new, really new!) Also, should I tick check all the files to be fixed?

 

Hi anabub seeing as Xflat aint here at the moment ill step in
Please do not delete everything found a lot of stuff is needed for windows to work
Google Toolbar is good no need to delete it

I would suggest doing as Xflat said and post your log here so we can tell you what needs removing and what doesnt

Edit sorry i just re-read your edited post save your log file then a new window will appear just copy and paste it into your post

 

sorry im half asleep when you press the save log tab press ok new window shoud appear hit the edit tab at the top and select all then hit the same tab again and select copy
then start a new post in the message box right click with your mouse and select paste

 

When I press Save Log, I get the Save logfile window that takes me directly to my folders. There is no OK, edit or select all.

Am working on trying to figure out how to do this. Maybe I can e-mail it as an attachment? (I saved it in my documents folder).

 

no its ok that window comes up first just asking you where to save it i think the default is my documents just press save

 

OK Guys, I figured it out.

Logfile of HijackThis v1.97.7
Scan saved at 3:46:15 PM, on 3/7/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Smtray.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Lexmark X74-X75\lxbbbmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
C:\Documents and Settings\Anna [1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Antivirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Smapp] Smtray.exe
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
O4 - HKLM\..\Run: [iamapp] rundll32.exe
O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton Internet Security.lnk = C:\Program Files\Norton Internet Security\nisfirst.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: MoneySide (HKLM)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/3028aaf445b42225f422/netzip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

Hi Anabub
well that log looks nice and clean to me
just need to fix this one
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
To fix re scan then check the box next to that line make sure you close all other windows press fix and your done

 

How do I make certain that you are not trying to sabotage me? (Just kidding, I think). Many thanks and enjoy the rest of the day. I'm sure that I will find another problem soon, as I just keep digging deeper into this and keep clicking away.....


Later. And thanks all, again.

Anna.

 

dont worry i promise i aint trying to sabotage you were here to help

that entry is old and useless thats why it says no file its referring to something you have removed or was removed bt Ad-aware or similar

 

Can the list of my logfiles be deleted from this message board?

 

You can click on the edit box at the bottom of the post if you want to delete it

 

Just one more question for today. Is there anything on the lhe list of downloads on the MajorGeeks web site that I should download also? ( I don't recall where I found the link to this great website. I stumbled upon it during my clicking spree while I was trying to fix my problem. Any idea where you think I linked to this?

 

i would recommend this its free and can stop a lot of the bad stuff installing in the first place especially handy if your husband likes browsing his pRon sites
http://www.majorgeeks.com/download2859.html

 

No Problem Xflat didnt mind doing it but man she was really paranoid about stuff
anyway i agree i think her problem is probably ISP based but like you say if shes happy then thats good enuff

 

I wasn't paranoid about stuff. .. I was just kidding.... anyway, I know that I still have bad stuff going on and like I said, I am new to this, so please bear with me. If there is more to do to clean up my computer, please keep giving me the good leads and I will be more than happy to continue with this. I am a quick learner with computers and everything I know is self taught and trial and error. That's why the computer keeps getting sick! I have had to install Windows 3 times now. For now, I will download that link that you suggested. Anything else? And by the way, is ISP my Internet Service Provider? I'm new to all the lingo.

 

Its ok to be paranoid LOL
Anyway yes ISP is your internet service provider and as Da Chicken said i imagine the login problems are due to anoymous proxies being used not a problem if you just use the secure login

this is a good free application for cleaning out all your old temporary internet files etc its 5 star rated so its got to be good if you look on the link theres a nice review to show you what it can do
http://www.majorgeeks.com/download1287.html

 

What is an anonymous proxy? Also, I am now running the HD stuff and it just told me that file c:\ce2c8c9dcdc980bb6097d63fa378e0/sp2 access is denied. I saw this folder and sub file earlier today and don't know what it is.

Secondly, Hdcleaner found 18 files: 2 SYD files, 4 File Folders, 3 BAK files, 3 GID files, 2 OLD files, 4 TMP files and 1 Recovered File. Should I get rid of these?

 

A proxy is a special kind of server. Basically, instead of simply routing and forwarding the requests you send out to the Internet, a proxy opens up the requests and then "pretends" to be you. Effectively, this makes everybody your ISP provides access to look like one massive single computer making zillions of requests to hundreds of pages.

There are a variety of reasons a proxy might exist. The primary one is security, but a proxy also allows your ISP to use more Internet addresses or control how you can use your account. They can more easily block illegal activites like certain file sharing programs, and so forth. As far as you're concerned, however, the proxy is completely transparent. It should have no effect on your ability to use the Internet, but in this case it might. Yahoo might limit the number of requests from a given host, and it might think that the ISP proxy is flooding it with requests so it blocks it.

It's hard to say exactly what the folder c:\ce2c8c9dcdc980bb6097d63fa378e0/sp2 is for. I'm assuming "sp2" is a subfolder? "Sp2" suggests it might be for Service Pack 2 -- updates that MS has released for Windows XP since Service Pack 1 was released. Even thought Service Pack 2 isn't out, they call all the updates since SP1 "service pack 2". Have you run Windows Update and not rebooted yet? "ce2c8c9dcdc980bb6097d63fa378e0" is a big binary number that, to me, looks alot like a registry key (it's almost long enough). It might be associated with a given update or something. Try rebooting and check if it is still there. If you have Show Hidden Files enabled, are there any files in the directory (or directories)?

As for Hdcleaner, if the files aren't very large (less and 10 MB) I'd just leave them. The .TMP files can probably be deleted with 99% assurance of safety. I'd probably leave the .BAK and .OLD files if it were me.

 

That file is probably a Windows Update, as I had an update last week. Anyhow, I was just clicking away again and found instructions from Windows to "Protect your PC - Windows XP" and steps to turn on the Internet Connection Firewall. So I followed the instructions and turned it on (it has never been turned on before and I wonder why no one told me to do so before). Can you explain more about this and how it will affect the surfing habits in my home?

 

even after this secure login i'm getting message with ERROR 999

that's sooo stupid i hate Yahoo.... for 3-4 days already can't check my e-mail.

SiN
www.alienmind.us