Can't log on User Account

Discussion in 'Malware Help (A Specialist Will Reply)' started by plus1spoileddog, Jan 18, 2010.

  1. plus1spoileddog

    plus1spoileddog Private E-2

    My daughter's laptop is infected by worm.win32.netsky. Internet Explorer would no longer open, so I have followed all steps in Read Me First using flashdrive from another computer. Had no problems, up to Windows XP Cleaning. After running SAS, upon reboot I cannot log on user account, in either normal or safe mode. Looks normal on booting up but when I click on user account it says logging in, saving your settings, logging out.

    Is there a way to do a system restore from safe mode with command prompts, or some other solution I could try?
     
    plus1spoileddog, Jan 18, 2010
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to Major Geeks!

    Do you happen to remember what SUPERAntiSpyware found and removed? Was it atapi.sys? Something else?


    Do you have your Windows XP CD?
     
    Kestrel13!, Jan 21, 2010
    #2

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