Cant open Microsoft Outlook after doing READ AND RUN ME 1ST for malware removal scans

ctoledo · Feb 4, 2009

my computer got infected with some malware so I did all the steps on READ AND RUN ME FIRST post to remove them and after doing all the scans my computer was fine. However, my Microsoft Outlook wont open it is trying to down load then it says "Error 1402 Setup cannot open the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet.....verify that you have sufficient permissions to access the registry....". Why is this happening did I delete something I shouldn't have. Can you please help me with this. thx.

chaslang · Feb 7, 2009

Re: Cant open Microsoft Outlook after doing READ AND RUN ME 1ST for malware removal s

We cannot help you if you do not attach all of the requested logs from running the READ & RUN ME.

However it does not sound like a malware problem. You should start looking at the below:

http://support.microsoft.com/kb/838687

http://support.microsoft.com/kb/236427

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Cant open Microsoft Outlook after doing READ AND RUN ME 1ST for malware removal scans

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member