Cant Remove Trojandownloader:o97m/donoff.f

I am not seeing any malware. Please attach a log from Avira so I can see what it is complaining about.

 

Please download the latest version of FRST the below link.
Farbar Recovery Scan Tool and save it to your Desktop.

Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST64.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

Now, do this and attach the log:
eSet Online Scan.

 

Is windows defender still showing the infection? If so, are you deleting them>?

 

A question, please: referring to your post #3
What info do you find out when Avira's "Security Alert" pop-up appears and you click on the Details radio button?

 

Please download ComboFix to your desktop. Turn off any AV software you have before you run it. Attach the log when finished. Do not do anything while it is running or it may stall the program.

 

ComboFix cannot be run on Windows 10.

At this time ComboFix can only run on the following Windows versions:

• Windows XP (32-bit only)
• Windows Vista (32-bit/64-bit)
• Windows 7 (32-bit/64-bit)
• Windows 8 (32-bit/64-bit)

 

Download this file to your desktop

Kaspersky Virus Removal Tool

Run the program you have just downloaded to your desktop (it will be randomly named )

First we will run a virus scan.

• On the first tab select all elements down to Computer and then select start scan.
• Once it has finished select report and post that.

 

I recommend that before running Kaspersky all the other anti-virus/anti-malware programs be uninstalled first and then a reboot. The below should be uninstalled and any leftover folders should be deleted to get rid of quarantines.

Avira Antivirus
Avira Launcher
ClamWin
Emsisoft Anti-Malware
SUPERAntiSpyware

Delete the below folders:
C:\Program Files (x86)\Avira
C:\ProgramData\Avira
C:\Program Files (x86)\ClamWin
C:\Program Files (x86)\Emsisoft Anti-Malware

I suggest running FRST again to make sure they are all uninstalled properly and also use FRST to delete any leftovers.

Then I suggest disabling System Protection in Windows 10.
Then boot in Safe Mode and try running Kaspersky.

 

https://www.google.com/search?q=3E8...5326A&ie=utf-8&oe=utf-8#q=+PUA/Softpulse.oany

Let's see if AdwCleaner finds it:
Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• Upload this log to your next reply.

 

Ok - quite a few things the tool didn't like!

Using AdwCleaner.exe previously downloaded:

• Double click on AdwCleaner.exe to run the tool. (Vista, Win7/8 users should right-click and "Run As Administrator")
• Click on the Scan button.
• When the scan has completed, click on the Clean button.
• Press OK when asked to close all programs and follow the on-screen prompts.
• Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
• After rebooting, a logfile report (AdwCleaner[C#].txt) will open automatically (where the largest value of # represents the most recent report).
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Upload this log to your next reply.

 

You're welcome

Please now run a scan with Windows Defender and let us know of any malware detections.

 

Good!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, Win 7/8/10 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. Go to the C:\MGtools folder and find the MGclean.bat file. Double-click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
7. If you are running Win 7/8/10, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work through the below link:
   • How to Protect yourself from malware!

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif

 

Now that question will get you quite a few opinions in our Software Forum. Since I haven't upgraded to Win 10 (and I use Comodo Internet Security by the way), I'll give you this custom Google search and let you decide.
https://www.google.com/search?q=sit...s=cdr:1,cd_min:7/1/2015,cd_max:8/13/2016&tbm=

*On behalf of ALL of the members of the Malware Removal Team, you are most welcome!