Cant run cleaning software

Discussion in 'Malware Help (A Specialist Will Reply)' started by jpking, Feb 23, 2009.

  1. jpking

    jpking Private E-2

    whenever i try to run
    SUPERAntiSpyware
    SpyBot - Search & Destroy
    Malwarebytes Anti-Malware
    nothing happens.

    both SUPERAntiSpyware SpyBot do nothning at all when i try to run them, Malwarebytes will run if i change the executable to something else, but it just gives an error and closes.

    mgtools did run so that's the only log i can post here.
     

    Attached Files:

    jpking, Feb 23, 2009
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are running a very old version of MGTools...please go back to the Read and Run Instructions and download the latest version. Also check that your versions of SAS and MBAM are also up to date.

    Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

    * Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
    * Then search for TDSSserv.sys
    * Let me know if you find this or not.
    * If you do find it, right click on it, and select Disable. Do not try to uninstall it.
    * Also if this is found and you disable it, then reboot and see if you can run the other scans that would not run.

    Have you tried running the scans in safe mode? Did you rename them?
     
    TimW, Feb 24, 2009
    #2

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