Can't run safe mode, arrows will not sellect

Discussion in 'Malware Help (A Specialist Will Reply)' started by catsrdawg, Jun 21, 2010.

  1. catsrdawg

    catsrdawg Private E-2

    and no matter what I download will not open, comes with error message *.* infected and will not run, AVG virus will not run, add and remove software will not open, msconfig will notopen error message file has virus m/s explorer will not open only firefox will open, keep getting message to buy AV Security Suite antispyware and porn site keeps opening in windows explorer and will not close only can minimize need HELP. I can't complete any parts of read and do list before posting. I am running window XP Pro on computer. Every time I start to summit add comes up to purchase antispyware
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  3. catsrdawg

    catsrdawg Private E-2

    Thanks for reply CHASLANG, I downloaded all files you suggested and installed to cd/dvd and tiried to reboot system, still would not let me even open cd with programs, said that each file/program was infected by virus and would not open. I have AVG 9.0 free antivirus and Spybot search and destroy, when I try to run them get error message AVG---the fileavgscanx.exe is infected. Do you want to run your antivirus now and if you say yes then it tries to sell you AV Security Suite from London England if you say no then if just goes away. The same with spybot, the file spybotsd.exe is infected. Do you want to run your antivirus software, if you say yes it tries to sell you AV Security Suite.I can't open any programs except Firefox, M?\/S explorer takes to sell AV Security Suite.I have tried all I know except throwing out second story winndow!!!
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to use an uninfected PC to make the CDs so that you can boot from the CD to try and run scans from the CD. You cannot boot your infected harddisk to run Windows. You need to scan with Windows not running. From the above statement, it does not sound like you are booting from the CD. You have to make bootable CDs and you have setup your PC's BIOS so that you boot from the CD first before trying to boot from the hard disk. It sounds like you are trying to run things on the CD after booting your hard disk into Windows.



    Since you say you cannot run anything, this is your only choice other than the below options:
    • physically put the hard disk into another well protected PC as a slave drive and scan it.
    • reinstall.
     
  5. catsrdawg

    catsrdawg Private E-2

    Thanks Chaslang for help, made me remember I'm wireless mouse and keyboard. I installed wired mouse and keyboard to boot in SAFE mode, then ran cd's and found problem, I restored to earlier date and closed restore to wipe all off. Thanks for help
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That is not what I requested. You were not supposed to be running Windows at all when you ran the CDs. You were supposed to boot the from the CD.

    However, if you have fixed part of your problem by doing a system restore which then allows you to run programs, you should therefore run our full cleaning procedure to make sure you are clean. Using System Restore does not remove malware. It could just block it from currently being active.
     
  7. catsrdawg

    catsrdawg Private E-2

    I understood, but could not boot from cd at that time,but am using your malware tutorial to clean entire system. Thanks
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. It would be a good idea to attach your logs when finished even if everything is working okay. Better safe than sorry later.;)
     

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