Hi, I have Windows 7 installed on my client's laptop computer. This computer formerly belonged to my clients son, and had a previous version of Windows on it. There are 3 different logins, but I do have access to the administrator login. When I try to shut down windows, the computer hangs on "shutting down", and then I have to manually turn it off. When I turn on the computer, I always get the 'windows did not shut down properly' screen. Once, when an update was installed and subsquently tried to reboot the computer, I received the error 'program running in the background, force shutdown?' I don't see any programs in the task manager, so how do I go about finding out what this program is, and turning it off?