Can't stop IE redirect/popups (worked through all suggested troubleshooting)

Discussion in 'Malware Help (A Specialist Will Reply)' started by tank29, Jun 13, 2005.

  1. tank29

    tank29 Private E-2

    Hello everyone! Thanks for this nice forum and all the great suggestions and files. I would still be at square one if it wasn't for this place! Now down to business!

    Symptoms:
    Periodically, IE will redirect a page to another site. The site is typically some medication website (I will post a partial address when it happens again; as I was typing this - TrustedPharmacy). Also, an IE window will popup randomly when not even using IE. This window is always green background with black text, talking about buying stocks. Additionally, there are various links added to IE's Favorites, desipte repeated attempts to delete them. Finally, I get a windows pop-up titled "Windows Security Center" saying that it detects suspictious network activity. There are a pair of Yes/No buttons attached to this dialog.

    All of these problems occurred after surfing to a single site. It should be noted that initially, I had many more problems, ranging from toolbar addons, to homepage hijacking. These problems have been eliminated; only the above remain.

    Troubleshooting performed:
    I have ran through all suggested troubleshooting listed on these forums. Any deviations are noted below.

    From the post "DO NOT POST UNTIL YOU HAVE READ THIS: How to: Spyware, Trojan And Virus Removal":

    Getting Started -
    Step 2. None of the listed services have been noted at any time subsequent to the attack.

    Scanning and Cleaning Steps -
    Step 1. Neither of the online scans worked when I attempted them. I don't know if it is an acceptable substitute, but I have ran multiple Sym. AV Corp Ed. scans. The last scan came up clean (the scan before that contained Trojan.StartPage). Stinger ran successfully.

    All other steps in this post were completed successfully. Additionally, I have run BitDefender online scan and ADS SPY; I am running Windows XP SP1 and it is up-to-date.

    From the post "When all else fails - Generic Solution to HSA (Only the Best) & About:Blank hijack ":
    I ran through this completely and discovered no problems.

    I am at a loss as to what to try next. I have run HijackThis many times and nothing stands out to me.

    Finally, I am currently running Microsoft AntiSpyware and SpywareGuard, in addition to enabling Spybot's Immunize.

    I will post my latest HijackThis log momentarily. Thank you in advance for everyone's help! I really appreciate it!!
     
  2. tank29

    tank29 Private E-2

    HijackThis log
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    In the future, please do not post HJT logs unless they are requested.

    I do not see any problems in your HJT log. Try the below:

    - download Nail/Bolder/Aurora Remover 0.3.1 Beta and save it to its own folder like c:\ABIremover
    - Now extract the abiremover.exe file from the ZIP file into the folder you created but do not run the EXE yet. We will run it later in safe mode.

    - Now reboot into safe mode and run the abiremover.exe but make sure you are physically disconnected from the internet (unplug your cable to be sure). Just click install, wait (explorer window will disapear)

    - When abiremover finishes just reboot into normal and continue with the below steps.


    Also download HOSTER and then follow the below steps.
    • Unzip Hoster to a convenient folder such as C:\Hoster
    • Run Hoster.exe, click Restore Original Hosts and then click OK.
    • Click the X to exit the program
    Let me know where things stand now.
     
  4. tank29

    tank29 Private E-2

    Thanks for the insanely prompt reply! Apologies for the log; I got carried away in my efforts to provide all the data I could.

    I have run those two programs as you wrote out. Is there anything specific I should do now?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes, tell me what your status is!
     
  6. tank29

    tank29 Private E-2

    My status is that nothing has happened so far, so I'll take that as a good sign. The problem is that the occurances were fairly random in nature, so I'm not sure that nothing happening right now means things are fixed. Is there something I can do to check things out right now?
     
  7. tank29

    tank29 Private E-2

    Update:
    Just sitting here, the page I was browsing got redirected to some supposed search site for poker. Looking at the source of the page, it seems like all the links go to the same ip address.

    What other info can I give you to help out?
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Do you have all of your Windows Updates?

    Try this too:

    Reset Web Settings:
    1) If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2) Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3) If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

    Now download and install Spy Sweeper . Then do the one time free update and run a full system scan with SpySweeper. Fix what it finds and save the log. Post it when you come back.
     
  9. tank29

    tank29 Private E-2

    Ok, Windows Update is complete; 20 critical updates installed (I thought it was up to date... should I set it for automatic updating?).

    Spy Sweeper found about half a dozen things and those have been fixed. Attached is the log.
     

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    My personal preference is to not have any software (including Microsoft) do automatic updates. I like to choose what and when to install updates. So I know when things are changed and when something breaks you have a better idea of when and why. You have to just be good about doing the updates yourself. You could choose the form of update that just notifies you when they are available.

    How is everything working now?
     
  11. tank29

    tank29 Private E-2

    That's about how I feel. I think I'll just sign up for the notifications.

    Unfortunately (or fortuntately), as soon as I opened an IE window, Spy Sweeper gave an alert that the Adware sexandpoker version 1 was trying to run. I, of course, denied the attempt. I believe that I should perform another sweep with Spy Sweeper. Is that what you recommend?
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes! Run it after booting in safe mode. And then reboot into normal mode and run it one more time.
     
  13. tank29

    tank29 Private E-2

    Running in safe mode and logging into the admin profile, I ran Spy Sweeper again, and it did find that adware; I then deleted it. The next test, not in safe mode, found nothing. Things seem to be going well so far!

    Question: Do you think it is worth it to subscribe to Spy Sweeper? I am pretty happy with it, seeing as how it found numerous items lots of other programs missed. Just wondering.

    Thanks for all the help! I truly appreciate it!
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    I have used SpySweeper since it first came out. I like it. It is not perfect (no tools are) and I still use other tools with it. Stick with the trial version until it is ready to expire and make sure you like it and that it causes you no problems. Some people have problems with it because it can be very system resource intensive (a price you pay for good protection).

    Now that you are clean, you need to check out the steps in the below thread (you'll see SpySweeper mentioned in there too):

    How to Protect yourself from malware!
     
  15. tank29

    tank29 Private E-2

    Hmm, it looks like my prognosis wasn't quite right. As soon as I started up IE, I got an alert that the adware was attempting to run again. I am going to run Spy Sweeper again in safe mode. I am running Win XP Pro and when I start safe mode there are two user id's to log into, mine and administrator. This time I am going to run it on both logins, in safe mode, then start normally and run it again on the one login I get for normal booting.

    Sound good?
     
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sounds good. Also tell me exactly what SpySweeper is finding.

    And when you say
    It would be much more useful if you told me exactly what was trying to run. And where the file is located. Always give exact messages received.


    Also have HJT fix the below line:

    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
     
  17. tank29

    tank29 Private E-2

    Ok, it finally happened again, so I can tell you what is going on.
    When I brought up IE for the first time since boot up, it loaded majorgeeks.com but then Spy Sweeper poped up and showed the following warning:
    Spy Installation Shield: warning sexandpoker is trying to run on your system (paraphrase cause the popup window went away when I started typing here). Do you wish to allow it?

    Once I click on deny, in the Spy Sweeper log area at the bottom there is a line that reads:
    "Spy Installation Shield: found: Adware: sexandpoker, version 1 -- Execution Denied"

    I will run the scan and post where and what file it finds with the adware.
     
  18. tank29

    tank29 Private E-2

    Ok, just ran the sweep and it found two things, one cookie and the adware. The cookie is a new one that hasn't shown up previously.

    Adjuggler cookie - c:\documents and settings\mylogin\cookies\mylogin@rotator.adjuggler[1].txt

    Adware (sexandpoker) - c:\windows\system32\cisvcc.exe

    I'll keep them in quarantine in case you have more questions.
     
  19. tank29

    tank29 Private E-2

    Just had another "Windows Security Center" popup. Surfing real quick, it seems like this is a WinXP SP2 only feature. Is this correct? I have a screen shot if that will help.
     
  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    As far as I know, c:\windows\system32\cisvcc.exe is not a valid Windows file.

    Reboot into safe mode and just to make sure we do not mess up anything you need, rename the cisvcc.exe file to cisvcc.xxx

    Also look in the system32 folder for any other files with similar dates to that file. (sort the folder by date).
     
  21. tank29

    tank29 Private E-2

    Ok, here's the current status:
    I just started up my computer again, and got the familiar popup about SS finding the adware sexandpoker. I did a sweep (not in safe mode) and it again found the file C:\Windows\system32\cisvcc.exe. I had this quarantined and exited. I then performed a search for the file, to see if I could find it. I couldn't, so I removed it from quarantine and tried again, without sucess. I then rebooted in safe mode and tried the search again, without any luck. I ran SS in safe mode and it found the file again in the same place.

    I have my folder options to show hidden files and system files (both of those boxes are unchecked. I'm not sure how to find it. An interesting note is that on reboot I don't get an alert that SS finds the adware again, so it seems that the file is created on powerup, not reboot. I currently have 2 copies of the file in SS's quarantine, so whatever is creating it is creating the same file.

    What next? :)
     
  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    File searching is not related to the options to display hidden files and folders. You must setup file search to properly search and find these kinds of files too.

    If you use Search, you need to do the following:
    Click Search and the Select "All files and folders"
    Enter the filename in the "All or part of the file name:" box, so enter cisvcc.exe
    Now select "More advanced options"
    Make sure the following check boxes are checked:
    - Search system folders
    - Search hidden files and folders
    - Search subfolders
    Then click the Search button.


    In my last message I requested that you do the below. You did not reply to this:

     
  23. tank29

    tank29 Private E-2

    Apologies for the unclear description earlier. I had already performed the search as you said, and it came up blank. The same scenario just occurred again (on powerup and first start of IE, SS blocked the adware from running). I ran the search twice with no luck. That's why I couldn't post info about the date and similar files, because I can't find the file. Any suggestions?

    A strange thing happened when I tried to submit this post, it appeared that something was trying to redirect IE to something called googlesyndication and then some ip address. Not sure if this is related or not.

    [edit] PS - I had a typo earlier, the filename was cisvvc.exe.
     
  24. tank29

    tank29 Private E-2

    An update on those Windows Security Center popups:
    They annunciate as a critical alert, and break out of programs already running. Just cause I was annoyed, I clicked on "Yes" and ZoneAlarm pops up an alert saying that "rsdndin.exe is trying to access 'http://cyber-spyware.com/detected...'". I tried searching my hard drives for that program and couldn't find it.
     
  25. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Boot into safe mode and look for the below files and if found delete them. Let me know what you find:

    C:\WINDOWS\Noble Poker setup.exe
    C:\WINDOWS\SYSTEM32\cisvvc.exe
    C:\WINDOWS\SYSTEM32\rdsndin.exe


    Now reboot into normal mode and do not run any other scans and do not fix anything that may pop up. Do the following. Download pfind

    Extract the files from the Pfind.zip file to a folder of its own, like c:\Pfind
    Open the folder and run pfind.bat
    It should produce a log file named C:\pfind.txt

    Post the log C:\pfind.txt here as an attachment!
     
  26. tank29

    tank29 Private E-2

    Ok, here's what happened:
    Nothing found on any of those files. I looked manually and I searched for those filenames and variants.

    I don't think Plist found anything, but when I rebooted into normal mode, no alerts were annunciated. The cisvvc.exe problem seems to only occur on powerup not reboot. The rdsndin.exe problem seems to be random. (Just my impression of the rdsndin.exe; haven't found a pattern yet)

    Should I run this whole procedure again after a powerdown, then powerup? I'm pretty sure that cisvvc.exe will rear its ugly head again if I do that.
     

    Attached Files:

  27. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well that did not find anything. Did pfind.bat run okay without giving any error messages?

    Yes, run after power down and power up. Also run the below:

    1 - Please EXTRACT all files from Qoologic Tool to its own folder - C:\Program Files\QoologicFinder . Then, doubleClick Find-Qoologic.bat to run the tool. It should produce a log. Please attach this log to your next post!

    2 - Please EXTRACT all the files form RKFiles Tool to its own folder - C:\Program Files\RKTOOL. Then, please boot to SAFE MODE and doubleClick rkfiles.bat to run the tool. Allow it sufficient time to run and when it finishes, it will create a log file named C:\Log.txt Please attach that log.
     
  28. tank29

    tank29 Private E-2

    Latest update:
    I ran Pfind again after powerup; the file is attached. FYI, the batch file has never had any problems running, but this is the first time I ran it from the C:\ drive; it was previously on another physical HDD.

    I have downloaded the other two files as you requested and those logs are attached.

    Last tid-bit: My Symmantec AV has announced that it caught a virus in its real-time scans 3 times in the past 24 hours. On all occassions it quanrantined the file and I deleted the file from quarantine. The file it found was: Trojan.Adclicker in C:\Windows\help\SPAlert.chm. Haven't figured out a pattern for that one, but it is always the realtime scan getting it.

    What's next boss?

    PS These two files are the Pfind and Qoollogic files.
     

    Attached Files:

  29. tank29

    tank29 Private E-2

    RKTOOL log.
     

    Attached Files:

    • log.txt
      File size:
      837 bytes
      Views:
      1
  30. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well all I can conclude is that you do not have hidden & system files enable and that you are not searching properly either, because the file clearly shows in those logs as:

    C:\WINDOWS\System32\CISVVC.EXE

    Make sure you have the below options set properly:
    Right Click Start.
    Select Explorer.
    Select the Tools menu and click Folder Options.
    Select the View Tab.
    Under the Hidden files and folders heading select Show hidden files and folders.
    Uncheck the Hide extensions for known file types option.
    Uncheck the Hide protected operating system files (recommended) option.
    Click Apply.
    Click OK.

    Then please locates the below two files using Windows Explorer and then right click on them (one at a time) and select rename. Rename as indicated:

    C:\WINDOWS\System32\CISVVC.EXE rename it to CISVVC.xxx
    C:\WINDOWS\system32\ntfsnlpa.exe rename it to ntfsnlpa.xxx

    then reboot and make sure they do not come back as .exe files again. Let me know the results.
     
  31. tank29

    tank29 Private E-2

    Ok, I double-checked the view options and they are/were set up per your directions. I again could not find the file cisvvc.exe in the C:\Windows\system32 folder, but I did find the ntfsnpla.exe file and renamed it with the .xxx extension. Before repowering/rebooting I ran a Spy Sweeper scan and it found the cisvvc.exe adware, which I quarantined and deleted.

    I have repowered & rebooted and the ntfsnpla.exe file has not reappeared. So far, I also have not gotten any messages about the cisvvc.exe file trying to run.

    So now do I just wait and see?
     
  32. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This does not make any sense. If SpySweeper can find then you should be able to find it too.

    Let me know if it comes back. If it does, I am going to request that you uninstall SpySweeper and leave it uninstalled until we resolve this because it may be causing problems for our attempts at fixing this.
     
  33. tank29

    tank29 Private E-2

    On startup today, Spy Sweeper popped up another alert for cisvvc.exe. I've attached a screen shot, so maybe you can see something that I've missed in the setup.

    What should I do next?
     

    Attached Files:

  34. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please uninstall SpySweeper and then reboot and look for the file again.

    Note: I find it better to set Windows Explorer's view mode to Details. You can see more files at once this way and you get file Details too!
     
  35. tank29

    tank29 Private E-2

    I uninstalled Spy Sweeper, but I can't find the file.
     
  36. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Give it a day or two with a few reboots and keep on looking for it. If it does not show up, try reinstalling SpySweeper and let's what happens.
     

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