Can't turn on Windows updates

Hello, csebasti

I am reviewing your logs and will get back to you with instructions as needed. Please be patient!

dr.m

 

Hello, csebasti

*Other than the tools our guide instructed you to save there, I strongly recommend that you clean up this account's Desktop immediately leaving only shortcut links. [ C:\Documents and Settings\Chris\Desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least - it can have an effect on your PCs performance.

Step 1:
Please look in Add/Remove Programs (Programs and Features if using Vista or Windows 7) for the following and uninstall if found. If you get any errors just make a note and continue on.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Step 2:
Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt

Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.
NOTE: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion"... the answer is to REBOOT the machine, and all will be corrected.

Step 3:
Delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).

Step 4:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 5:
Please go to VirusTotal.com and upload each of the following files for analysis.

Step 6:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• VirusTotal.txt

* Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

dr.m

 

Part of the ComboFix process puts a shortcut for Internet Explorer on the Desktop... you may delete it if you wish.

You can try the below tips but this is a topic better suited for our Software Forum.

Things to do when Window's Update doesn't work
1. Make sure time and date and TimeZone are correct
2. See if it works in safe boot mode
3. Reset HOSTS file

Download HostsXpert and then follow the below steps.
Unzip HostsXpert.zip
It will create a folder named HostsXpert in whatever folder you extract it to.
Run HostsXpert.exe by double clicking on it.
Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
Click Restore Microsoft's Hosts File and then click OK.
Click the X to exit the program

4. Flush DNS server

Right-click on the Command Prompt icon and select
"Run as administrator". Then type in: ipconfig/flushdns
and press the Enter key on your keyboard.

5. add Microsoft URLs to the Trusted Zone (see below)
6. shutdown firewall and retry
7. shutdown AntiVirus and try

MS URLs

http://*.update.microsoft.com
http://download.windowsupdate.com
http://genuine.microsoft.com
http://go.microsoft.com
http://support.microsoft.com
http://update.microsoft.com
https://*.update.microsoft.com <--Notice the https designation.

The first thing to always check for Windows Update problems! Make sure that Automatic Updates is not turned off. It needs to be on and the service status needs to be Started and the Service type needs to be Automatic.

Your logs look good! If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work through the below link:
    • How to Protect yourself from malware!

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif