Can't Update my antivirus (AVG 8.0)

Discussion in 'Malware Help (A Specialist Will Reply)' started by sduras52, Jan 15, 2009.

  1. sduras52

    sduras52 Private E-2

    I haven't been able to update my antivirus since I first got it. So I came to this forum and found that people had a similar problem, and I then followed the READ & RUN ME FIRST. Maleware removal guide. After completeing the steps I still cannot update my antivirus. I will attach my logs in the next post.
     
  2. sduras52

    sduras52 Private E-2

    Here are the first 3
     

    Attached Files:

  3. sduras52

    sduras52 Private E-2

    Here is the SAS log
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I'm sorry but your problems with updating AVG8 are not due to malware. Your logs are clean. Make sure that you have allowed all AVG8 processes to work thru your firewall. Other than that, uninstall AVG8, reboot, and then try reinstalling. If it still does not work, stop using it and use one of the other free antivirus programs mention in the link given in the last step of my below instructions.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. After doing the above, you should work thru the below link:
     
  5. sduras52

    sduras52 Private E-2

    Can't update windows or antivirus need help!!

    I havent been able to update windows XP or my antivirus (AVG8). At first I thought it was malware. But then I followed the malware removal guide (http://forums.majorgeeks.com/showthread.php?t=35407) and my logs showed nothing unusual. My other thread with the logs on them, is located here http://forums.majorgeeks.com/showthread.php?t=179712 . It's title expresses the same problem I am still having "Can't Update my antivirus (AVG 8.0)."

    I need to know what are the next steps that I should take. Not being able to update my software has seriously hindered my work.

    I don't know why I can't update my software but I was almost positive that it was malware,if it wasn't malware what could it be?
     
  6. sduras52

    sduras52 Private E-2

    Re: Can't update windows or antivirus need help!!

    Another thing is whenever I manually try and update windows xp it just takes me to the google search engine, and whenever i try to manually update my AVG it says it cannot find an internet connection. what is that about?!?!?!
     
  7. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Re: Can't update windows or antivirus need help!!

    sduras52,

    As chaslang previously stated, your problems are not malware related. I would suggest the Software Forum for your issue.:)
     

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