Can't update my Flip Ultra Video Camera

I bought my Flip Ultra Video Camera - White, 1 GB, 30 Minutes (1st Generation) in May 2009.

When I plug it in, it says a software update is available, but when I try to update it, it only gets about 1/4 updated and does not update any further. I just left it updating overnight and it still did not update. The error message I received is:

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Software Updater: An unexpected error occurred. If this occurs again, please contact technical support.

Debug Info: Error copying file 'C:\Program Files (x86)\Flip Video\FlipShare\Upgrade\FlipShare.msi'.

Thread Name: Upgrade video camera software : {684a1ad9-3f3e-4303-a1d3-53be06cb4840}

Stack:

77019ED2: ntdll RtlInitializeExceptionChain
77019EA5: ntdll RtlInitializeExceptionChain

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What does the above mean and how can I update my Flip? Recently, I'm also having problems transfering videos to my computer (never had a problem before they announce that CINCO would not support the Flip).

When plug my flip into my computer, it takes about 30 minutes for all the videos to appear in the FlipShare windo and then, when I try to save them to my computer hard drive, the program seems to freeze or at least not progress pasy about 1/8 finihsed.

 

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More - not sure this will help
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I found he following at
http://www.stripersonline.com/forum...ded-fix-the-problem-and-get-a-nip-rm-smith/60

I located the entire msi file used by flipshare 5.6.35.

It's in the folder:
C:\\Program files\\flip video\\flipshare\\upgrade

You will find the file "flipshare.msi" (55,615 KB) in this folder.

Make a folder on your c drive called flipshare.

Copy the flipshare.msi from the program files directory into the flipshare folder.

Go to Start > Run
Type; cmd
Press [ok]

At the command prompt type;
msiexec.exe /package c:\\flipshare\\flipshare.msi /l* c:\\flipshare\\flipshare.log
press [enter]

This will run the flipshare install and create a log file called flipshare.log.

Then you can open the log file and find out what part of the install is crashing.