Can't use Windows Updates

Can't seem to get WIndows Update to work. Haven't used WIndows Update in a while, at least three months or so. Since then, the only thing that has changed is I'm now on DSL, so perhaps some IE settings have changed?

Heres what happens when I try to use Windows Update...

"Keep your computer up to date. Check to see if you need updates for Windows, your hardware or your devices."

I click on Express, then it responds with...

"To use this latest version of Windows Update, you will need to upgrade some of its components. This version provides you with the following enhancements to our service..."

I then click on the "Download and Install now" button.

The box pops up and say "Updates are being installed", a progress bar appears for about two seconds and then it says "Updates were unable to be successfully installed" "The following updates were not installed"....Windows Genuine Advantage Validation Tool (KB892130)

I click on the close button, and the following appears...

"Review Your Installation Results. Failed Updates
For help installing an update successfully, see the solution under each problem description."

Problem: Please check your update history for a description.

Windows Genuine Advantage Validation Tool (KB892130)


But thats it. It doesn't give me any reason why it didn't work. I set all IE settings to default. Any suggestions as to what I can try to make it work?


Thanks,

-Steve

 

Have a look at this,

http://castlecops.com/postx106642-0-0.html

 

Thanks for the link. I tried every single step and it still won't work, except now after it fails and I go to "Review Your Update History", it tells me "You have not yet installed updates from this website or by turning on automatic updating on your computer. To select and install updates now, go to our Home page."

Great. Does that mean I somehowremoved all of the previous updates? There used to be dozens and dozens that would appear in the Update History section!



-Steve

 

I have no idea why that happens with WUS thinking you have no updates installed.

Try these:

Fix 1

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 jscript.dll
regsvr32 softpub.dll
regsvr32 mssip32.dll

REBOOT

Fix 2

[font=&quot]regsvr32 oleaut32.dll
regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 msxml.dll
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 cryptdlg.dll

REBOOT

[font=&quot]FIX 3

Unistall SP2, then reinstall SP2
[/font][/font]

 

Thanks Shadow.

Tried all three, and none worked. Reinstalling SP2 was a nightmare. After I got my video drivers back, I went to the Windows Update page, and the exact sequence of events occured once again. For whatever reason, it will not download the Validation Tool, and therefore I can't get any other updates.

Any other suggestions?


-Steve

 

Heres something...
When I go back to the Update site, choose Express and then view the necessary updates, it lists the Validation Tool and Windows Installer 3.1 but it lists them as Downloaded, ready to install.

So is there a way to kind of "force-install" them?

Heres the contents of the Details box...

Microsoft Windows Installer 3.1
0 KB , 0 minutes (Downloaded; ready to install)
The Microsoft Windows Installer 3.1 is the application installation and configuration service for Windows. The additional features in version 3.1 help make creating, distributing, and managing updates to applications easier and more efficient.



Windows Genuine Advantage Validation Tool (KB892130)
0 KB , 0 minutes (Downloaded; ready to install)
The Windows Genuine Advantage Validation Tool enables you to verify that your copy of Microsoft Windows is genuine. The tool validates your Windows installation by checking Windows Product Identification and Product Activation status. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed.


Total: 0 KB , 0 minutes (Downloaded; ready to install)






Thanks again,

Steve

 

Start -> Run

services.msc

OK

Now tell me what the Status and Startup Type is for the following services:

Background Intelligent Transfer Service
Cryptographic Services
Windows Installer

 

BITS: Started/Manual
CS: Started/Automatic
WI: NOT STARTED/Manual


-Steve

 

You can do a manual download of the Windows Installer, WGA is an ActiveX control that can be installed when downloading certain items from MS.

 

Those are good.

 

How do I do that?



-Steve

 

Windows Installer 3.1 Redistributable (v2)

The download will require you to install the WGA ActiveX control to validate you Windows.

 

OK. I did that, and it seemed to work. After that I went back to the WU page, and actually got farther that I had before. This time it downloaded 19 updates, but then said 0 were installed!


Heres a copy and paste of the exact message that appears. Whats strange though, is that about 50% of this message doesn't actually appear. Only when I cut and paste, the output actually has added text.


Review Your Installation Results

The software upgrade is complete
You can now use the website to find and install the latest updates for your computer.

Continue


More high-priority updates are available
Your computer might be at risk until you install them. Check for the remaining updates and install them now.



Restart now to finish installing updates
Your computer will not be up to date until you restart it. Please save any open files, photos or documents and restart now.



Installation Summary

Successful: 0
Failed: 19
Remaining: 0


--------------------------------------------------------------------------------

Successful Updates


--------------------------------------------------------------------------------


Failed Updates
For help installing an update successfully, see the solution under each problem description.


Problem: End User License Agreement (EULA) Not Accepted
Solution: Check for updates again and wait while you install updates. You will be asked to accept the EULA before any updates with a EULA can be installed.

Problem: Not Enough Disk Space
Solution: To make more space available, run the Disk Cleanup tool or uninstall any programs that you don’t use. For directions, see Help and Support on your computer.

Problem: Automatic Updates is currently installing updates
Solution: Please wait until Automatic Updates is complete and then check your update history. At that time, if the update has failed to install, you can try installing it from the website.
Note: To view Automatic Updates progress, click the updating icon in your System Tray.

Problem: Please check your update history for a description.

Problem: A problem on your computer is preventing updates from being downloaded or installed
Solution: To fix the problem, try installing the updates again. If that doesn't work, use the Troubleshooter to try solve the problem.

Microsoft Corporation Windows XP family
Critical Update for Office XP on Windows XP Service Pack 2 (KB885884)
Security Update for Windows XP (KB873339)
Critical Update for Windows XP (KB886185)
Security Update for Windows XP (KB885836)
Security Update for Windows XP (KB888302)
Security Update for Windows Messenger (KB887472)
Security Update for Windows XP (KB891781)
Update for Windows XP (KB887742)
Security Update for Windows XP (KB893086)
Security Update for Windows XP (KB885835)
Security Update for Windows XP (KB885250)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB890859)
Security Update for Windows XP (KB896358)
Windows Malicious Software Removal Tool - August 2005 (KB890830)

 

Do you have Automatic Updates enabled?

All those updates can be manually downloaded and installed; I know it's a PITA.

WARNING: Try at your own risk!

This is a link for Firefox to get Windows Upadtes: http://windowsupdate.62nds.com/

I'm am fresh out of ideas, I've given you every fix I know for the WUS. I'll keep looking for other fixes.

[EDIT] Set BITS to Automatic

 

Well, I tried updating with Firefox, and that worked flawlessly.

So I guess it's got to be something to do with my IE settings, right?

I'll worry about it later I guess. At least for now I can continue to use Firefox.

Anyway, thanks again for all your help last night Shadow.


-Steve

 

After going through the firefox windows update, I'd double check with IE to see if they indeed did get installed.

I know of a few other tricks to get windows update to work, but since you used the FF method, there is no need to get into them.

I'd highly recommend trying a windows update with IE as soon as you can, to see if something that was downloaded had fixed your present issue.

I also find that a repair installation is a easy fix (though, I tend to do this, just before I hit my head through the wall )