cd driver

Hi-
I download cd's with itunes quite ofter. Last week it took almost an hour to download a cd which would normally take 10 min. Now the computer does not read the cd. I tried uninstalling and installing the driver, searching for new updates, etc. I then bought an ASUS portable CD/DVD player. It will not properly install. I tried everything. I have a DELL Optiplex 170.

 

Greetings, bclark 1234...

More info about your situation will be helpful: Operating System and any installed Service Packs/Updates, malware and virus states, hardware specs...

Be advised: as this could very well turn out to be a malware or software issue, this thread may eventually be moved to one of those forums...

 

Windows XP. I recently installed spyware. My consern is if the cd drive is shot, why does the external CD drive not work.

Thanks

 

I bought a brand call Reg tool.

Regarding portable cd drive- The computer recognizes the unit, but for some reason the download will not complete.

Thanks

 

Sorry- I can't intall the software to the portable cd drive because my computer will not read a cd at this point.

 

Web site is www.RegTOOL.com

 

If I click on CD player from the start menu it states that, "There is no CD ROM player attatched to this computer. CD player can not start.

Also, when I open I Tunes it states, " The registry settings used by the i tunes drivers for importing and burnings cd's and dvd's are missing. This can happen as a result of instaling other cd burning software. Please reinstall itunes.

I have done this several times, and the same message keeps popping up. Also, I don't recall installing any other cd burning software.

Thanks

 

Before I do what you suggest, it may be important to know that the issue was going to before I installed Reg tools.

Thanks

 

Well one thing for sure, RegTool is certianly not helping your PC, it probably contains some form of malware. I would suggest getting any "junk" like that out of your system.

Have you looked at device manager? Press the windows logo key on the keyboard (the one that looks like microsoft windows logo), hold that down and press the Pause/Break on the keyboard. This will bring up the system properties window. Click on Hardware and then Device Manager. Look for anything related to your CD/DVD drive that has a yellow "!" or "?" This would indicate that a driver file is missing.

If you do see your CDDVD drive in yellow, double click on it and click on Update Driver or Reinstall Driver. Windows should reinstall the driver. May need to reboot.

 

Thanks for the quick reply. Yes, I trying searching up updates, uninstalling, installing, many times. That is what someone first suggested when I first noticed the issue. It just says that the driver did not install properly. What drives me crazy is that I bought an external cd player and it won't install either. Every other aspect of my computer works great.

Thanks

 

I removed Reg tools. You were right, it was mal ware. Thanks for the advice. Now at this point, the consern is that the cd player was not working before I downloaded Reg tools.

Thanks

 

It reconizes the external cd player, goes through the motions, but will not install. It came with a install cd, but my cd player will not work, which brings me back to the orginal issue.

Thanks

 

Have a look here. http://support.microsoft.com/kb/314060

Just click on the "fix it" button.


If this doesn't work DO NOT do a repair install of Windows, it will stop recognizing the CD drive during the install process and leave your computer in an unusable state. This is because a repair install does not delete the registry, the registry is where the problem lies. It is possible that a System Restore may fix the problem as well, however, I do not recommend this because your system has been had malware, which may restore some of the "bad stuff" back in the system.