CD/DVD drive doesn't work

Discussion in 'Hardware' started by THESoccerMom, Aug 29, 2009.

  1. THESoccerMom

    THESoccerMom Private E-2

    I'm using Windows XP. Hubby and I just replaced/upgraded the motherboard, memory, ect and the drive was working fine.

    The other day I went to load software and nothing. Going to the control panel, I saw the drive wasn't listed. I checked my hardware devices and saw the error message:

    Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

    I pulled open the case and everything seems to be connected properly. Is there anything else I should check for to see what could be causing this?

    Also...the sound isn't working on my computer. When I checked everything...again, I was directed that the d: wasn't working properly.
     
  2. Bold Eagle

    Bold Eagle MajorGeek

    Can u list the new Motherboard? You may need the Audio Codec Driver's for the motherboard and maybe the CD/DVD drive needs to be installed in a different place??
     
  3. THESoccerMom

    THESoccerMom Private E-2

    GA-M61PME-S2P motherboard

    My husband and I rebuilt my computer early July. The cd/dvd drive worked fine. I was able to install software and use it no problem.

    Right before our vacation, I tossed in one of my daughter's music cd's to download a couple of songs onto an mp3 player so we all didn't have to listen. I was able to view the cd and play it...but not transfer any songs. I figured this was a protection built into the cd and thought nothing else about it.

    After vacation, I was doing something that required sound...so I turned on my speakers and there was still nothing.

    Doing some searching, I noticed that two things were happening:

    Realtek Audio manager would sometimes pop up and when I went looking for the cd/dvd drive...there was that lovely yellow exclaimation point next to it. The windows help only directed me to check to see if any wires were loose (which they weren't).

    I haven't tried anything like disconnecting and reconnecting the drive. It appears the sound loss is connected to the drive not working. :/
     
  4. davismccarn

    davismccarn Specialist

    In XP, testing an optical drive is easy. Boot into Safe Mode and try a commercial software CD. If you can open the folders and view contents, the problem is Windoze related. If you can't, the drive has a hardware problem.
    Sometimes, it is just dust, so blow the dust out; but, more often than not, the drive needs replacement.
    The laser LED's get dimmer with age and, while you can adjust the current (there is a trimpot on the optical assembly), at $25 for a new one .......
     
  5. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Give this a try and delete the upper and lower filters as its a quick fix for this type of issue http://forums.majorgeeks.com/showthread.php?t=145532 especially as you have tested the connections.

    May need once done to re-install your favoured CD/DVD burning app if it doesnt recognise the drive.
     
  6. THESoccerMom

    THESoccerMom Private E-2

    I ended up reinstalling the registry from the link provided.

    The good news is that I have a CD/DVD drive again. The bad news is that I still don't have sound and have no idea why. :/
     
  7. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Do you have spare speakers to try?
    In hardware manager do you have any yellow ! or red X ?
    Also, what is the motherboard. Some hardware guru here may be able to pinpoint exactly what audio chip. If you installed a sound card, what is the make and model?
     
  8. THESoccerMom

    THESoccerMom Private E-2

    Ok, I reran the motherboard disk and that fixed it so I have sound. (sort of) It's very quiet and I have it at max volume. Does this mean I need to add a sound card to get more volume...or would better speakers work instead?
     
  9. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    If you are using speakers that are non-powered (no power brick and plug into an outlet), I've discovered on newer computers the sound is too low. You might want to invest in a set of powered speakers.
    I have both powered and non-powered speakers and in my old computers, the non-powered speakers work fine but in my newer computers, the sound is always too low. Eventually when I clear out the oldest computer, I will get rid of the non-powered speakers.
     

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