Chrome Fails To Open...[part 1]

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Buckleyterp, Sep 16, 2017.

  1. Buckleyterp

    Buckleyterp Private First Class

    ...without an error message. In addition, Superanti-spyware opened with an unusual 20-30 second delay, FF opened with a similar delay but is now opening normally, and there was a 30-40 second delay for the AdAware download to begin installing when I started to implement your protocol.

    Before coming to you, I managed to open Chrome with about a 1 minute delay and reset everything in Chrome to default. No improvement. Then I ran a SuperAntispyware quick scan and a 360 antivirus scan. No improvement. Then I uninstalled and reinstalled Chrome. No improvement. Then I reset my Windows 7 64 bit operating system to one month prior with no improvement. Then I implemented your protocol. At this time Chrome still does not open.
     

    Attached Files:

    Buckleyterp, Sep 16, 2017
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please keep any replies to this thread. Do not start multiple threads.

    Your logs are clean. I suggest you post in the software forum.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Re-enable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
    TimW, Sep 16, 2017
    #2

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