cknrmjfrviszvhgopmqphz.exe

Welcome to Major Geeks!

Uninstall the below software:
J2SE Runtime Environment 5.0 Update 6
Java(TM) 7 Update 2
Now install the current version of Sun Java from: Sun Java Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKUS\S-1-5-21-3701367985-4044162562-1234922526-1010\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'ASPNET')
O4 - HKUS\S-1-5-21-3701367985-4044162562-1234922526-500\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Administrator')

After clicking Fix, exit HJT.

Now run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Files
C:\Documents and Settings\NetworkService\cknrmjfrviszvhgopmqphz.exe
C:\RECYCLER\S-1-5-18\$20cab85dc6f1f8794254552775e5e0ec\n.
C:\RECYCLER\S-1-5-18\$20cab85dc6f1f8794254552775e5e0ec\n.
C:\RECYCLER\S-1-5-18\$20cab85dc6f1f8794254552775e5e0ec\n
C:\RECYCLER\S-1-5-18\$20cab85dc6f1f8794254552775e5e0ec\@
C:\RECYCLER\S-1-5-21-3701367985-4044162562-1234922526-1007\$20cab85dc6f1f8794254552775e5e0ec\@
C:\RECYCLER\S-1-5-18\$20cab85dc6f1f8794254552775e5e0ec\U
C:\RECYCLER\S-1-5-21-3701367985-4044162562-1234922526-1007\$20cab85dc6f1f8794254552775e5e0ec\U
C:\RECYCLER\S-1-5-18\$20cab85dc6f1f8794254552775e5e0ec\L
C:\RECYCLER\S-1-5-21-3701367985-4044162562-1234922526-1007\$20cab85dc6f1f8794254552775e5e0ec\L
C:\WINDOWS\assembly\GAC\Desktop.ini
C:\Documents and Settings\HP_Administrator\Templates\2n2320tm5t8410e24wkf6fj771tb2247138j07j054g7aa
C:\Documents and Settings\HP_Administrator\Templates\edl3w23oj3p"
C:\WINDOWS\Temp\*.*
C:\Documents and Settings\HP_Administrator\Local Settings\TEMP\*.*
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!