Claro Removal

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
• analyse <-- this attempts to run HijackThis. Be sure to click the Accept button twice in the license agreement popup or it will just sit there and wait.

Now look for the C:\MGlogs.zip file and attach it no matter what happened while doing the above.

 

Yes you were given incorrect instructions for your 64 bit operating system. However, apparently you were wrong about MGtools not working because all of the logs are in MGlogs.zip. Kestrel13! will continue with you.