Claro-search

Discussion in 'Malware Help (A Specialist Will Reply)' started by board, Dec 19, 2012.

  1. board

    board Private E-2

    Hi,

    I seem to have picked up Claro-search from somewhere (i think a Jessops download the G/F did...)

    Anyway, tried a few things to get rid of it but no luck. Using Chrome, and whenever i go to load it up, Claro-search is the homepage it goes to. I've removed it from all the Chrome settings options - no luck.

    Been through the generic 'malware removal guide' See attached logs.

    Any help would be great.

    Donald
     

    Attached Files:

    board, Dec 19, 2012
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
    TimW, Dec 19, 2012
    #2
  3. board

    board Private E-2

    thanks for your quick response...

    attached is the log

    Donald
     

    Attached Files:

    • JRT.txt
      File size:
      3.7 KB
      Views:
      4
    board, Dec 19, 2012
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    One more thing, for Chrome, it is recommended to remove the "claro-search.com" related items using this method.
    While you have Google Chrome open, type this into the address bar and press ENTER: chrome://chrome/settings/
    From here you should be able to remove any settings related to "Claro".

    Tell me if you have any problems doing that.
     
    TimW, Dec 20, 2012
    #4
  5. board

    board Private E-2

    Hi,

    Yeah i've tried that already. 1st time i checked settings there were a few things linked to 'claro'. I deleted then, and they havn't re-appeared but on loading chrome up, homepage is still 'claro'

    D
     
    board, Dec 20, 2012
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator). Then attach the new C:\MGLogs.zip.
     
    TimW, Dec 20, 2012
    #6
  7. board

    board Private E-2

    o.k, pls find attached

    D
     

    Attached Files:

    board, Dec 21, 2012
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well, I am not finding it in any of your logs. My only suggestion at this point is to save your bookmarks and uninstall Chrome. Run CCleaner and then re-install.
     
    TimW, Dec 21, 2012
    #8

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