Clean Computer Please!

Welcome to Majorgeeks!

You need to attach the other three requested logs:
- CounterSpy
- Bitdefender
- PandaActiveScan

Also note the objective of the READ & RUN ME is to remove malware. This does not necessarily mean it will speed up the operation of your PC. While in some cases it will, in most cases slow PCs are cause by what you are running. This appears to be the majority of your problem. You do have malware but you major issue is just all the junk you are running (much of which is thanks to what Dell put on your PC).

Once I see the other logs we can continue further, but here is a start!

Uninstall the below software:
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2
Kazaa Media Desktop 2.5.1 <-- should have been uninstalled in step 0 of the READ ME

Make sure you reboot after uninstalling the above!

 

All you attached was a copy of your Desktop.ini file.

You cannot find Kazaa because your ran CounterSpy and it removed it. Look at the log.

 

Since you are complaining of a slow PC, some of the steps I'm giving below will address this too. Many things I will be mentioning are not malware. They are just not needed.

Run this Disable/Remove Windows Messenger to remove Windows Messenger.

Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders left behind by the uninstall:
C:\Documents and Settings\alex quiroz\Local Settings\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O1 - Hosts: 216.19.0.250 idenupdate.motorola.com
O2 - BHO: (no name) - {9CD19BCF-4124-4FF8-8C0E-45D50D2C7EBc} - (no file)
O2 - BHO: (no name) - {B7CF842E-448F-4804-BB09-356CC0BE6C06} - (no file)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [System Log Event] lsas.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [SunServer] C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.exe
O4 - HKLM\..\RunServices: [System Log Event] lsas.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ClockSync] C:\Program Files\ClockSync\Sync.exe /q
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZNxdm86744US
O9 - Extra button: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
(file missing)
O9 - Extra 'Tools' menuitem: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control
Pad\VerizonControlPad.Exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O15 - Trusted Zone: http://www.winfixer.com

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\ClockSync <--- the whole folder
C:\windows\system32\lsas.exe

Now run Ccleaner

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

 

Those logs are not from the same user account as last time. They are from eliza ross

We did not fix anything in this account.

Please post the logs from the same user account we started with which is alex quiroz

 

Why did you uninstall the current version of Sun Java (version 6) that you had installed when you started this thread? In message number 2 I only told you to uninstall these:

But you also uninstall this Java(TM) SE Runtime Environment 6 which is the current version. And now you installed J2SE Runtime Environment 5.0 Update 10 which is old.


Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

You logs are clean! You just need to get the proper Java version installed.

Are you having any other malware problems?