Cleaning Computer

hamilton9790 · Feb 26, 2006

We went through your clean me first before asking for help. We do have Norton Security and have had McAfee in the past. We started this because we were told that to allow our Microsoft Internet Explorer to run more than one screen, we should run the HiJack This. It always closes the screen it is in to open another one. We found a few little things and some cookies. Everything has been cleaned before the HiJack This. We have our logs and want to be sure to send them the correct way! We have not done the reboot thing yet, either.

Thank you

chaslang · Feb 26, 2006

Welcome to MGs!

Attach the requested logs from step 6.

Also make sure you follow step 7 to properly install and run HijackThis and then attach your HijackThis log. You must make sure you are in normal boot mode when using HijackThis.

hamilton9790 · Feb 26, 2006

Here they are!
We did run HiJack This in normal mode. On the Bd Scan and Active Scan, we deleted the files the programs could not going through Windows explorer and deleteing them!

chaslang · Feb 26, 2006

Your logs do not show any malware problems. Could you explain more clearly exactly what your problem is.

hamilton9790 · Feb 26, 2006

We can only have one Microsoft Internet Explorer running at a time. When we are online and we need to go someplace else, internet explorer always closes where we are and opens a new one. If we try and open two, it always closes the old one to open a new one!

chaslang · Feb 26, 2006

This is more than likely not an issue for the malware forum. Sounds like a configuration problem or a corruption of a registry setting. You could check out the below to see if it helps:

http://support.microsoft.com/kb/q180176/

hamilton9790 · Feb 26, 2006

I think I lost my last message, sorry. We can only run one Microsoft Interenet Explorer at a time. If we are sent to another web address, it closes down the Explorer we are in and opens another. If we want to open two Internet Explorers, we can, it will always close one down before opening another.

chaslang · Feb 26, 2006

hamilton9790 said:

I think I lost my last message, sorry. We can only run one Microsoft Interenet Explorer at a time. If we are sent to another web address, it closes down the Explorer we are in and opens another. If we want to open two Internet Explorers, we can, it will always close one down before opening another.
Click to expand...

You already posted this information in message # 5.

Please read what I already posted in message # 6.

hamilton9790 · Feb 26, 2006

I'm sorry, I thought I deleted the message and then discovered it didn't. I have been out and about between Microsoft and Dell. The only thing I can find so far is that we are missing a dll

regsvr32 actxprxy.dll

Only I can't figure out how to get it back on without installing our service pack 2 all over again!

chaslang · Feb 26, 2006

Try this:

http://www.dlldump.com/download-dll-files_new.php/dllfiles/A/actxprxy.dll/6.00.2900.2180/download.html

hamilton9790 · Feb 27, 2006

I also went to http://support.dell.com/support/top...ent?dn=1070215&l=en&langid=1&c=us&cs=19&s=dhs
and they had some things I could try. I even tried to reinstall Service Pack 2, but that didn't work. Any other suggestions before I give up or decide to get drastic and reinstall Windows????

Before I forget, I really appreciate all your suggestions, we have been asking people about this problem for quite a while and nobody else even heard of it before!!!!

chaslang · Feb 27, 2006

Still sounds to me like your problems are not malware related but rather something related to a registry setting ot a configuation issue somewhere.

You should try posting in the Software Forum.

hamilton9790 · Feb 27, 2006

Will do, thanks so very much!

chaslang · Feb 28, 2006

You're welcome and good luck.

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Cleaning Computer

hamilton9790 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

hamilton9790 Private E-2

Attached Files:

BDScan1.txt

hijackthis1.log

Activescan1.txt

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

hamilton9790 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

hamilton9790 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

hamilton9790 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

hamilton9790 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

hamilton9790 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member