Cleaning Laptop

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Bronze Aid
DNS Unlocker version 1.4
MediaDownloader

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://searchinterneat-a.akamaihd.n...MUFhBQFYFIk0FA1ADB0VXfVBdFElXTwhwJVhKAlE6T1pU
O2 - BHO: Bronze Aid - {a5bfd1d3-18b6-4fc3-b3f9-262ae3552dbe} - C:\Program Files (x86)\Bronze Aid\Extensions\a5bfd1d3-18b6-4fc3-b3f9-262ae3552dbe.dll
O4 - HKCU\..\Run: [Gameo] C:\Users\lenovo\AppData\Roaming\Gameo\gameo.exe "C:\Users\lenovo\AppData\Roaming\Gameo\gameo.dat" mode:minimized
O15 - Trusted Zone: http://*.webcompanion.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{7390B8D6-CC7C-41C0-A825-D02DB37F2C1A}: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CCS\Services\Tcpip\..\{968282A4-6F06-4FFB-8DB8-4B0611241B6B}: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CCS\Services\Tcpip\..\{A95D2521-AD9B-44CB-9B82-3C158FCCD4F6}: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CCS\Services\Tcpip\..\{DD82C984-BA34-4C80-8A10-62BB36825AA8}: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CS1\Services\Tcpip\..\{7390B8D6-CC7C-41C0-A825-D02DB37F2C1A}: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CS2\Services\Tcpip\..\{7390B8D6-CC7C-41C0-A825-D02DB37F2C1A}: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 82.163.142.7 95.211.158.134
O23 - Service: Service Mgr BronzeAid - Unknown owner - C:\ProgramData\f7dd9bd0-5ea8-4002-b65f-bc21d39fe974\plugincontainer.exe (file missing)

After clicking Fix, exit HJT.


Now run Hitman Pro again and activate the 30 day free trial license. Then run a new scan and allow it to remove all the Malware and Potential Unwanted Programs that it finds. Then immediately reboot the PC. After reboot, run a new scan with Hitman Pro and attach the new log.

You did not attach the correct log file from Malwarebytes. You attached the protection log. We need the log from the malware scan and fix. Make sure that you fix all that it finds before you save the log.

• Now please click Start, and type cmd into the search box.
• You should see a cmd.exe and icon appear in the Programs area of the Start Menu.
• Right click on cmd.exe and select Run As Administrator
• This will open a command prompt window.
• Type or copy and paste the following line in the command window:
  
  ipconfig /flushdns

• Hit Enter
• Exit the command window

Now reboot your PC again.


Now please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of the code box
• Make sure that you scroll all the way to the bottom of the code box to get the whole fix!

Code:

:Processes
explorer.exe

:Services
Service Mgr BronzeAid

:Files
C:\Users\lenovo\AppData\Roaming\OpenCandy
C:\Users\lenovo\AppData\Roaming\Gameo
C:\Program Files (x86)\Search Know
C:\Windows\system32\tasks\gameo_update
C:\Windows\system32\tasks\{0307B95D-33FE-2614-3CDB-8C09B118FA19}
C:\Windows\system32\tasks\{0D0D0A47-0B0E-7E7E-0B11-080B09791105}
C:\ProgramData\098cdb3c-3ce3-1
C:\ProgramData\098cdb3c-4cf5-0
C:\ProgramData\098cdb3c-75d3-0
C:\ProgramData\af90e48e-0d41-0
C:\ProgramData\af90e48e-4947-0
C:\ProgramData\af90e48e-5e93-1
C:\ProgramData\cc9c6ae5
C:\ProgramData\f7dd9bd0-5ea8-4002-b65f-bc21d39fe974
C:\ProgramData\fe68c1ae-05b7-1
C:\ProgramData\fe68c1ae-0a05-0
C:\ProgramData\fe68c1ae-17d3-0
C:\ProgramData\fe68c1ae-1e43-0
C:\ProgramData\fe68c1ae-2a93-0
C:\ProgramData\fe68c1ae-2c13-1
C:\ProgramData\fe68c1ae-2d63-0
C:\ProgramData\fe68c1ae-2de5-1
C:\ProgramData\fe68c1ae-3477-1
C:\ProgramData\fe68c1ae-36a7-1
C:\ProgramData\fe68c1ae-4451-1
C:\ProgramData\fe68c1ae-4525-1
C:\ProgramData\fe68c1ae-4a27-0
C:\ProgramData\fe68c1ae-6493-1
C:\ProgramData\fe68c1ae-6f15-0
C:\ProgramData\fe68c1ae-7693-0
C:\ProgramData\fe68c1ae-79c1-0
C:\ProgramData\fe68c1ae-7d95-1
C:\ProgramData\TweakBit
C:\ProgramData\{17bcea0e-512c-0}
C:\ProgramData\{2981f4c9-512c-1}
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MediaDownloader
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\TweakBit
C:\Program Files (x86)\Bronze Aid
C:\Program Files (x86)\DNS Unlocker
C:\Program Files (x86)\MediaDownloader
C:\Program Files (x86)\TweakBit
C:\Program Files (x86)\Common Files\f7dd9bd0-5ea8-4002-b65f-bc21d39fe974
C:\Windows\TEMP\*.*
C:\Users\lenovo\AppData\Local\Temp\*.*


:Reg
[-HKEY_LOCAL_MACHINE\Software\BronzeAid]
[-HKEY_LOCAL_MACHINE\Software\FlvPlayer]
[-KEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Service Mgr BronzeAid]
[-HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Service Mgr BronzeAid]
[-HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Service Mgr BronzeAid]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Gameo"=-

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DoNotAskAgain"=-

[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, Win7, 8 or 10, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7, Win8 or Win10, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the Hitman Prolog
• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

Okay you need to make sure that the NameServer = 82.163.142.7 95.211.158.134 DNS addresses do not come back. When you say you installed Comodo, do you mean the full security suite or just the firewall? Hopefully the full suite to get full protection. However your friend may find Comodo to be annoying/too inquisitive about what to allow and what not to allow while it is learning all the processes that your friend uses. Some people can't handle programs that require too much input/decision making from the end user even though this gives the end user more control and understanding of what it running.

 

You're welcome. Surf safely!