Clen Up 2 (Dell Inspiron)

Discussion in 'Malware Help (A Specialist Will Reply)' started by sobeit, Feb 11, 2010.

  1. sobeit

    sobeit Master Sergeant

    Hi all.
    Here are the logs from a Dell Inspiron I am cleaning.

    Thanks for looking.
     

    Attached Files:

  2. sobeit

    sobeit Master Sergeant

    Fifth Log
     

    Attached Files:

  3. sobeit

    sobeit Master Sergeant

    Problems.
    Not sure there are any any more except the cursor moving to a different place sometimes!! Then again this is VISTA :(
    I also cannot install a update, (KB949810) Office Genuine Advantage Notifications.
    Before the clean up the battery wouldn't even charge, what causes that then?
    Cheers thus far.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Any problems you may be having are not due to malware. Your logs are all clean. But you do have left overs from McAfee. Try running the below:

    McAfee Consumer Product Removal Tool


    Also you are missing a service for your Marvell Yukon NIC card:
    O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

    Since this is not a malware issue, you should post in the appropriate forums like Software for software problems and Hardware for hardware problems.



    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. After doing the above, you should work thru the below link:
     
  5. sobeit

    sobeit Master Sergeant

    Thanks for that chaslang.

    I have ran the McAfee cleaner and followed the final steps.

    There are no issues with the network card as far as I know, does this missing dll need fixing do you think?

    Cheers.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Did you check both the wired and wireless interfaces? ;)

    The Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller card service is broken. I assume this is the wired interface. If you ever go to use it, it will probably not work. It is not necessarily a missing DLL. It is a missing file for the service and thus the service cannot run. You may need to reinstall drivers to fix it. You can work these details out in the Networking Forum.
     
  7. sobeit

    sobeit Master Sergeant

    I'll cross that bridge if my niece ever needs to use the LAN.
    I doubt it very much.
    Thanks again.
    'Till next time then. :-D
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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