Combofix and Koobface issue's

Hi,
I am a fairly basic computer user and I unfortunately caught the Koobface worm the other day. I ran Trend micro and deleted 65 cookies, ran Avast next which did not find anything but my laptop was now not loading the internet and was running very slowly. I ran a malware bytes scan which found Koobface and Regtool and deleted them. I could still not use the internet so after some browsing I found a forum post with a man having the exact same problem he said he fixed it with combofix. Being in a rush I did not think to research combofix and just downloaded it, I usually just do this to see how to work it. Now I am having big problems- it turns out I did not download a windows file to replace files combofix removes or something of the sort. First it restarted itself and sat with a black combofix window and that was it. It has started again and gone into desktop but i cannot open anything. I have tried downloading the windows file to safe mode but it said that it is not a supported file. can anybody help me please I really need my laptop and can't believe that I was stupid enough to just go putting on programs I didn't know anything about! :cry

 

Welcome to MajorGeeks!

Can you start the computer in Safe Mode?

 

Hi, yes I can start it in safe mode- would you recommend system restore?

 

Yes try a System Restore to to a point before you couldn't boot. Even if it restores the malware we can then start the process of removing it.

Run everything in the READ & RUN ME FIRST. Malware Removal Guide except for ComboFix and get me as many of the logs as you can.

 

I have restored back to before combo fix, it is after the malware bytes scan to. The laptop is running very slowly and when I try to load internet it just sits on a blank window- will not load, before it was saying explorer cannot display this website, now nothing at all.

 

What browser are you using?

 

Explorer

 

Try resetting IE. http://support.microsoft.com/kb/923737

You might also try starting the computer in Safe Mode With Networking to see if you can get online that way.

If not do you have a flash drive or CD to use to transfer over the tools we will need?

 

I do have a usb, I am at work and cannot try these things until tonight

 

No problem.

When you get back to working on this transfer over the installers for (if they are not already there) Malwarebytes, SUPERAntiSpyware and MGtools and get the logs for them please. Try to update them before running the scans.

Manual update files that you can transfer over if needed. You will need to transfer the installer and update files over, install the software and then run the update files.
http://www.majorgeeks.com/SUPERAntiSpyware_Database_Definitions_d6303.html
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Also booting into Safe Mode might help initially if the computer is running too slow or locking up in Normal Mode.

 

I will try all this this evening and let you know how it goes!