combofix: I screwed up!

Discussion in 'Malware Help (A Specialist Will Reply)' started by barnonhill, Nov 2, 2008.

  1. barnonhill

    barnonhill Private E-2

    I have that problem with the "common file" on start up that several other people are having. I found your site by googleing "helper.dll". I followed all the steps on your malware removal page. When I got to the combofix step I screwed up. I know I was supposed to save it to my desktop BEFORE running it, but when I downloaded it I was only given an option to run it. So, not being very computer savvy, I thought maybe after I clicked "run" I would be given the option to save but of course I wasn't. Then I panicked and hit "cancel". I am really concerned now about what to do.

    I tried so hard to do everything right by following all the steps exactly. Please help me. I am the mom in this family with a husband and twin 16-year-olds. If I screw up the computer, they will all have a fit.

    Please help me save the family computer and my mom hero reputation.:-o
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Just download and save ComboFix.exe to your Desktop and continue with the instructions. Do not select Open or Run. You need to Save it.
     

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