ComboFix Log

Welcome to Major Geeks!

Please attach the logs from SUPERAntiSpyware and Malwarebytes that were requested.

Also uninstall Viewpoint Media Player as rquested in step 0 of the READ & RUN ME.

Now please run the below then reboot. After reboot run it one more time.

Norton Removal Tool (SymNRT)

After doing the above, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below log:

• C:\MGlogs.zip

Also tell me if there is any change to your problem which may not be due to malware.!

 

You still need to attach the Malwarebytes log that was requested. It is located in the below path.

C:\Documents and Settings\Tamra\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-08-30-2008 (09-24-40).txt

You also must put your PC into Normal Startup mode with MSconfig as was requested in step 1 of the READ & RUN ME. You need to do this now before getting the below new log.

You did not allow GetLogs.bat to finish running thus your log file has old logs in it. You need to run it again and make sure you let it finish running before closing the command prompt Window. Then attach the new MGlogs.zip file.


Your problem with spoolsv.exe is not a malware problem, but I will take a quick look to see if we can fix it after getting some additional info.


Tell me what files you see in the below folder?
C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS

Also tell me how many printers you have installed?

 

That error is explained on the Using MGtools page and it also gives the fix. It does not prevent GetLogs.bat from running all the other scans. Only the processdll.exe scan will have an issue. Please attach the MGlogs.zip file as requested.

 

Boot in safe mode and delete all of these files. Let me know if you have a problem delete any of them. Then reboot in nomal mode and tell me if you still have a problem. If so, I may be sending you to the Software Forum.

 

If you still have problems with spoolsv.exe then delete all installed printers, reboot, empty that same folder again if files are in it. And then reinstall your printers.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below