Comcast is warning me about a bot on my computer

Discussion in 'Malware Help (A Specialist Will Reply)' started by kirk48, Nov 9, 2012.

  1. kirk48

    kirk48 Corporal

    I'm getting repeated emails from Comcast saying I have a bot in my computer. I've run the read me now stuff, but the emails continue. Could you please look at my logs so I can be certain I'm clean?
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
    R3 - URLSearchHook: (no name) - CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe"

    After clicking Fix, exit HJT.

    Please download OTM by Old Timer and save it to your Desktop.
    • Right-click OTM.exe and select Run as administrator to run it.
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\Documents and Settings\IBM\Application Data\Search Settings
    C:\$AVG8.VAULT$
    C:\Program Files\Common Files\Spigot
    C:\WINDOWS\Tasks\RegTask.job
     
    :Reg
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
    "SearchSettings"=-
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{23088cf8-eaf8-4bb3-a251-9ba61557ac75}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{23088cf8-eaf8-4bb3-a251-9ba61557ac75}]
     
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. kirk48

    kirk48 Corporal

    Okay, ran the stuff you ordered up. Files attached.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The fix did not run properly. Most of it failed. Please shutdown all protection software and try running it again from the point of running the OTM fix. Attach the new logs.
     
  5. kirk48

    kirk48 Corporal

    Sorry, I;d never run OTM before and didn't know what to expect. I got it this time. Logs attached.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay that looks better. So are you still having problems?
     
  7. kirk48

    kirk48 Corporal

    Just got two more security warnings from Comcast. It's possible that one of the other computers on my network is infected.
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Then you should clean each PC and start new threads for each one. Only one PC in any thread please. ;)

    For this current PC, you can work thru the below.

    It is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    8. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  9. kirk48

    kirk48 Corporal

    Got it. Thanks so much for the expert guidance.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Open up threads for the next computer in line when you have run all the scans and have the logs.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds