Completed READ ME etc - logs here

Discussion in 'Malware Help (A Specialist Will Reply)' started by Lizard Queen, Sep 27, 2013.

  1. Lizard Queen

    Lizard Queen Private E-2

    I have completed the read me and attached my logs. I can't run Malwarebytes as it keeps crashing after 2 mins on the same folder in windows - wbem. The initial problem started when I downloaded a dodgy version of malwarebytes and since then my lap top has been crashing randomly, I have to turn it off and back on again.

    Thank you
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!


    Now uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    BrowserSafeguard
    CouponXplorer Toolbar
    Java(TM) 6 Update 37

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\Users\derek.ITCNDOM\AppData\Local\TopArcadeHits\updater.exe
    C:\Users\derek.ITCNDOM\AppData\Local\TopArcadeHits
    C:\Windows\Tasks\TopArcadeHits.job
    C:\Users\derek.ITCNDOM\AppData\Local\TopArcadeHits
    C:\Windows\tasks\TopArcadeHits.job
    C:\Program Files (x86)\Browsersafeguard
    C:\Windows\TEMP\*.*
    C:\Users\derek.ITCNDOM\AppData\Local\Temp\*.* 
    :Reg
    [HKEY_USERS\S-1-5-21-610692415-1677811984-383238875-1117\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
    "ProxyServer"=""
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AddInExpress.OutlookSecurityManager.1]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AddInExpress.OutlookSecurityManager]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\osmax.ocx]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\secman.DLL]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{5C731C2A-6ADF-487E-99A2-7291BF794A14}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{0194532A-A99C-4337-937E-2A452C8957BE}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7131C082-F3C6-404D-B8CC-8AF9CFB6209D}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\secman.OutlookSecurityManager.1]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\secman.OutlookSecurityManager]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{92E5039E-FF1E-4AFB-8F24-87592D20C383}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\osmax.ocx]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\secman.DLL]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{5C731C2A-6ADF-487E-99A2-7291BF794A14}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{20E1481B-E285-4ABC-ADC7-AE24842B81CD}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{0194532A-A99C-4337-937E-2A452C8957BE}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{7131C082-F3C6-404D-B8CC-8AF9CFB6209D}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{92E5039E-FF1E-4AFB-8F24-87592D20C383}]
    [-HKEY_USERS\S-1-5-21-610692415-1677811984-383238875-1117\Software\Conduit]
    [-HKEY_USERS\S-1-5-21-610692415-1677811984-383238875-1117\Software\Softonic]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{a5b9c0f5-5616-47cd-a95f-e43b488faccf}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{a5b9c0f5-5616-47cd-a95f-e43b488faccf}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Browsersafeguard]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Browsersafeguard]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. Lizard Queen

    Lizard Queen Private E-2

    Thanks, I'm on it now and will let you know how things proceed. :)
     
  4. Lizard Queen

    Lizard Queen Private E-2

    All logs attached, thanks. Things are running a little better, not so many crashes but still the odd one. I'm just about to run malwarebytes again to see if it can manage a full scan and I will report back after that.

    Oh, I forgot to mention that when I was running MGTools a highjack this window popped up to which I pressed I do not accept. Why does this happen/
     

    Attached Files:

  5. Lizard Queen

    Lizard Queen Private E-2

    OK, I ran it again and it crashed at the same place WINDOWS\SYSTEM32\Wbem\wbemdisp.dll

    The whole system crashed and I had to switch it off. I couldn't even access ctrl alt del
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You were supposed to accept this. It was all explained in the Using MGtools link given in the READ & RUN ME FIRST. ;)

    In your first message you stated the below

    Does this mean you downloaded a pirated/hacked version? And is that what you are still running?

    The items we fixed were mostly junkware/adware. They would not impact Malwarebytes and your logs are clean now from the junk other than the junkware you have trapped in MSconfig because you are using it to control startups and should not be doing that.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds