Computer Crashing

My computer keeps crashing after being on it for a bit. When I try to system restore it crashes right at the end and so it can't restore anything. I've run Ad-Aware and defragmented it and it made the computer faster but didn't do anything about the crashing. Please help me. I wasn't sure where to post this so sorry if it's in the wrong place.

Here's the hijackthis file in case you need it.

Edit by bjgarrick: Unrequested, Inline HJT log removed!

 

PStand,

You have some major problems/infections on your machine. The first thing you need to do is uninstall one of your antivirus programs as running 2 will cause conflicts on your computer. Pick ONE and uninstall the others!

After you complete the above, procede with the below steps:

Download the following two files, create a folder on your desktop, call it TSC. Save these 2 files there!

Sysclean Package

Pattern.zip

Once you have these downloaded into the folder you just created, REBOOT INTO SAFE MODE!

Once in Safe Mode, double click the file sysclean.com

When the system cleaner loads, click SCAN to start the scanner.


Once scan is complete, reboot back into Normal Mode and attach a fresh HJT log.

 

Inline log attached!

The scan didn't find a viruses, although it could not scan some files. I don't know if they were corrupt or something.

 

One of the problems I have is that the computer can't restart at all, not just when I'm trying to do a system restore.

 

Please attach all logs as attachments to your post instead of posting them inline!

Now please procede with the below online scans:

TrendMicro Online Scan
Bitdefender online scan
RavAntivirus online scan <-- select Auto Clean then click Scan My PC
TrojanScan online scan
Panda Online Scan

After you complete the above online scans reboot and post a fresh HJT log as an attachment to your post.

 

I cannot do the TrendMicro scan because I don't have netscape installed. Is there anyway to get around having to get netscape?

 

Its not required you have Netscape installed, run it with IE. If you cant get it to run still just skip that scan and procede.

 

I could not run Bitdefender or RavAntivirus. The rest found only a few low risk spyware, and my computer still can't reboot. Here's the HJT log anyway.

 

Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled


Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

O4 - HKLM\..\Run: [Windows Services Hosts] svhosts.exe
O4 - HKLM\..\RunServices: [Windows Services Hosts] svhosts.exe
O4 - HKCU\..\Run: [Windows Services Hosts] svhosts.exe
O4 - HKCU\..\RunServices: [Windows Services Hosts] svhosts.exe

O9 - Extra button: Run DAP - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\PROGRA~1\DAP\DAP.EXE
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

O16 - DPF: {072039AB-2117-4ED5-A85F-9B9EB903E021} (NowStarter Control) - http://www.clubbox.co.kr/neo.fld/NowStarter.cab
O16 - DPF: {85AF9A98-3423-45E4-8BAD-85645F16AC31} (P3 Bugs VoD Loader Class) - http://player.bugs.co.kr/install/mv/p3bvset.cab
O16 - DPF: {9BED3AC7-E6D4-43E7-B8A1-1FA502F639E1} (XTools Control) - http://player.bugs.co.kr/install/mv/XTools.cab

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Navigate to and DELETE the following if they should remain:

svhosts.exe <-- Search for this file and delete when found!

(Do not confuse the above file with the legit file svchost.exe in the System32 folder.)

NEXT:
Run CCleaner and Spybot S&D and have Spybot fix what it finds.
Note: Dont forget to update Spybot S&D by selecting "Search For Updates"

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


Reboot to Normal Windows , Scan with HijackThis and attach the new log.

 

Computer still not restarting....

 

Your HJT log looks clean to me, lets try one more thing.

Download RegSupreme Pro 1.1

Install this program, after you install you will be prompted to "defrag" you registry for best performance. You can go ahead and click YES, should take but a minute or so.

After this completes at the top, click the REGISTRY CLEANER tab. Then click on "Aggressive" and let it scan. Afterwards you will see the total of invalid entries found. Once its complete, select ALL entries and select FIX. The program will then fix the ones that are fixable, the ones that are not will be removed. Type in a backup filename and save to an easy location just in case.

Let me know the results! After you do this reboot and see if your running any better.

 

Computer still doesn't restart, and RegSupremePro found more errors when I ran it a second time... doesn't seem so reliable....

 

I repeatedly ran RegSupreme Pro and HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Help kept showing up. Maybe that has to do with the problem?

 

No, fixed that, it's not the problem.

 

If your not having any further Malware problems then I would recommend posting this problem in the Software Forum.

Let me know!

 

I will, and thanks for your help. The computer is definitely faster

 

Good Deal!

You should see this article on How to Protect yourself from malware!